Diana Chookagian

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Enhanced team efficiency by streamlining communication and implementing effective collaboration tools when working with others with vastly different backgrounds.
• Worked with a variety of communities with non-profits such as Habitat for Humanity, The Action Center, Ishkashitaa The Refugee Network, and The SoulFisher Ministries.

Roles:

Food Coordinator:

• Reduced food waste by closely monitoring expiration dates and rotating perishable items accordingly.
• Proactively managed cooking and cleaning schedule to ensure everyone was actively participating.
• Calculating our budget each week to ensure we allocate enough for the entire deployment.

Communication Relation Representative:

• Increased company awareness by developing and implementing effective social media strategies.
• Increased application numbers by developing and implementing targeted recruitment strategies in each community we worked with
• Created customized time tracking tools to monitor work load and deadlines

Assistant Team Leader:

• Monitored team productivity and provided regular progress reports to Team Leader, highlighting areas for improvement.
• Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.

Team Member

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.

Team Trainer

• Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
• Trained other employees in customer service, food safety, and performance requirements.
• Enhanced team productivity by implementing effective training programs and monitoring progress.
• Designed customized lesson plans tailored to individual needs, maximizing participant enjoyment and skill development.

Shift Leader

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.