Diana Christiansen
Conroe,TX
Summary
Professional Experience Highlights
Knowledge with proven ability to design and implement effective training programs. Expertise in coordinating training schedules and developing engaging instructional materials. Demonstrated ability to use project management skills and communication to ensure successful training outcomes.
Qualified Training Administrator with 9+ years of experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
15
15
years of professional experience
Work History
Sales Training Administrator
Assurant, Inc.
04.2013 - Current
- Scheduling and coordination of 9 trainers, 1 VP and 1 Senior VP events. (local and across the U.S.)
- Prepare room(s) for training events which includes ordering and stocking supplies based on needs and financial budget.
- Maintaining and scheduling hotel room blocks for training events in Atlanta, Chicago and The Woodlands
- Produce accurate invoices for training events and create monthly income schedules
- Coordinate offsite training classes (meeting space, food, materials, AV needs)
- Follow up on outstanding invoices and attempt to gain payment
- Works closely with multiple departments, Executive leadership on aspects that require
- Coordinating the packing and shipping of supplies for field personnel
- Maintain records of items such as monthly income, days of training completed breaking down by regions/divisions
Guest Services desk at the Woodlands Mall
The Woodlands Chamber of Commerce
03.2013 - 10.2017
- Greet and assist visitors with directions, restaurants, surrounding area, activities to do in the area and relocations
- Process checking out wheelchairs to visitors
- Collect and maintain zip codes, state and countries where visitors are travelling from, producing a monthly report to Chamber management
- Arrange and coordinate transportation for visitors with taxis and private car companies
- Defused upset guests as well as documenting and sending to mall management
Agent Marketer
Paul Davis Restoration
03.2012 - 04.2013
- Marketing insurance agents in reference to the services of Paul Davis Restoration
- Effectively communicated Paul Davis' information and values to the agents and their insured's
- Based on their needs, directed them through the proper channels of the restoration process
- Prepared and organized monthly CE class for insurance agents (meeting space, food, materials)
- Report insurance agent's CE hours to the state of Texas via online
- Concepted and implemented new marketing ideas
- Order and inventory all marketing office supplies and promotional items
CSR/Underwriter
ACCC Insurance
01.2010 - 03.2012
- Processing customer insurance payments
- Underwrote policies to ensure all the required signatures were obtained and met the company underwriting guidelines
- Assist agents with submitting new business and troubleshooting policies
- Answered insured's questions involving their policy coverages
- Routed customers to the appropriate departments such as claims
- Process return mail
- Service existing customer policies, (faxing, emailing policies and id cards)
- Experienced with Microsoft Office Suite
- Fax machines, copiers, laminate machines, binders and coiling
- Experienced with Cisco phone system
- CRM knowledgeable
Education
AAS - Business Administration, Business Management Specialization
Lone Star College Montgomery
Skills
- Microsoft Office Suite
- Fax machines
- Copiers
- Laminate machines
- Cisco phone system
- CRM , SalesForce
- Detail Oriented
- Learning Management Systems
Timeline
Sales Training Administrator
Assurant, Inc.
04.2013 - Current
Guest Services desk at the Woodlands Mall
The Woodlands Chamber of Commerce
03.2013 - 10.2017
Agent Marketer
Paul Davis Restoration
03.2012 - 04.2013
CSR/Underwriter
ACCC Insurance
01.2010 - 03.2012
AAS - Business Administration, Business Management Specialization
Lone Star College Montgomery
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