Summary
Overview
Work History
Skills
Languages
Timeline
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Diana Cicala

Diana Cicala

Windermere,FL

Summary

I am highly organized and responsible professional with excellent communication skills in multiple languages. I am always known for punctuality, efficiency, and exceptional customer service. One of my top priorities as well is to ensure customer satisfaction at all times.

Overview

10
10
years of professional experience

Work History

Phlebotomist

LabCorp
Orlando, FL
09.2018 - 12.2023
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Provided assistance to clinical staff during patient visits.
  • Processed samples accurately and efficiently.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Adhered to HIPAA guidelines regarding patient privacy.

Restaurant Manager

Zaman International
Orlando, FL
11.2018 - 10.2019
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Waitress Trainee

Loews Hotels
Orlando, FL
08.2014 - 05.2016
  • Greeted customers and provided menus.
  • Assisted with food preparation tasks as requested by the head chef.
  • Learned to properly handle cash transactions and process credit card payments.
  • Checked that all orders were accurate before delivering to customers.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Verified that all dishes served met quality expectations.
  • Maintained knowledge of restaurant policies regarding guest services and satisfaction.

Hotel Front Desk Clerk

Grand Hyatt Hotel
Washington, WA
09.2013 - 07.2014
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Maintained daily records of room availability and rates.
  • Resolved customer complaints in a timely manner while following company policies and procedures.

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Effective Communication
  • Professionalism
  • Customer Service
  • Interpersonal Communication
  • Multitasking
  • Hardworker

Languages

Romanian
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Arabic
Limited
Spanish
Limited

Timeline

Restaurant Manager

Zaman International
11.2018 - 10.2019

Phlebotomist

LabCorp
09.2018 - 12.2023

Waitress Trainee

Loews Hotels
08.2014 - 05.2016

Hotel Front Desk Clerk

Grand Hyatt Hotel
09.2013 - 07.2014

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Diana Cicala