Diana Cichon
14358 Sperry Rd. Newbury,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Communications Lieutenant / 911 Coordinator
Lake County Sheriff's Department
Painesville , Ohio
01.1995 - Current
- Served as a liaison between administrative officials, command staff members, supervisors, subordinates, media representatives, vendors, citizens.
- Attended meetings regarding various issues related to operations management.
- Resolved conflicts between personnel within the unit or from outside sources in an effective manner.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised subordinate officers in the execution of their duties.
- Provided guidance and direction to staff on the proper use of departmental policies and procedures.
- Coordinated with other departments to ensure efficient completion of tasks.
- Developed training programs for new employees and conducted periodic refresher courses for existing personnel.
- Monitored radio communications between officers in the field and dispatched appropriate units when needed.
- Responded quickly to emergency situations in order to protect life or property.
- Participated in recruitment activities such as interviewing applicants and conducting background checks.
- Ensured compliance with federal, state, local laws and regulations relating to public safety.
Education
High School Diploma -
Newbury High School
14775 Auburn Rd. Newbury, Ohio06-1982
Some College (No Degree) - Leadership
Continued Law Enforcement Education (CLEE)
Ohio State Patrol Training Academy, Columbus, Ohio02-2022
Some College (No Degree) - Trilogy of Command Leadership
FBI LEEDA - Lake Erie College
391 W. Washington, Painesville, Ohio 4407710-2020
Some College (No Degree) - Leadership Theory
John Maxwell's 21 Laws of Leadership
Massillon, OH11-2017
Some College (No Degree) - Command Leadership
Police Executive Leadership College (PELC)
Ohio State Patrol Academy, Columbus, Ohio11-2009
Skills
- Operational Efficiency
- Workforce scheduling
- Organizational Development
- Workforce Planning
- Department Oversight
- Quality Assurance
- Program Administration
- Schedule Management
- Performance Improvement
- Employee Development
- Administrative Management
- Customer Service Management
- Excellent Communication
- Data Analysis
- Strategic Planning
- Effective Communication
- Self Motivation
- Relationship Building
- Sound Judgment
- Performance Evaluation and Monitoring
- Cross-functional team management
- Organizational Skills
- Delegating Work
- Project Management
- Logistics
- Written Communication
- Adaptability and Flexibility
- Interpersonal Communication
- Recruitment
- Staff Management
- Crisis Management
- Problem-Solving
- Teamwork and Collaboration
- Task Prioritization
- Scheduling and Coordination
Affiliations
I am a wife and mother who continues to successfully achieve work-life balance through proper time management and commitment. I am passionate about family and believe my equally strong work ethic has enhanced the development of my, now adult, children. I always found time to be a fun and involved Mom in addition to fulfilling my work duties. My husband of 25 years is my best friend and support. We enjoy traveling, camping, watching sports, socializing with friends and hiking with our dog.
Accomplishments
- Hired in 1995 as a part-time dispatcher, I earned a full-time position and then became a training officer
- Promoted from training officer to Communications Sergeant in 2005
- Promoted to Communications Lieutenant in 2020
- Awarded a special instructor certificate through the Ohio Police Officer Training Academy and have taught communications at the Lakeland Police Academy.
- Recognized professional guest speaker by Leadership Lake County.
- Participated in the development of the Communications - Adult Learning program at Auburn Career Center
Certification
- John Maxwell's 21 Irrefutable Laws of Leadership Certification
- FBI-LEEDA Trilogy Award
- Police Executive Leadership College (PELC
- Ohio Police Chiefs Association CLEE Graduate
- Sullenberger and Kaminsky Management Rights
- Front Line Supervision
- Women in Command
- Emergency Medical Dispatch
- CPR
- Emergency Management NIMS
References
References available upon request.
Timeline
Communications Lieutenant / 911 Coordinator
Lake County Sheriff's Department
01.1995 - Current
High School Diploma -
Newbury High School
Some College (No Degree) - Leadership
Continued Law Enforcement Education (CLEE)
Some College (No Degree) - Trilogy of Command Leadership
FBI LEEDA - Lake Erie College
Some College (No Degree) - Leadership Theory
John Maxwell's 21 Laws of Leadership
Some College (No Degree) - Command Leadership
Police Executive Leadership College (PELC)
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