Diana Clark
Lake Elsinore,CA
Overview
26
26
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Applebee's Grill + Bar
Menifee, CA
09.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Product Support Representative
Jack Henry & Associates
Lake Elsinore, CA
05.2022 - Current
- Accurately assesses the customer's product issue or problem
- Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
- Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible
- Identifies and resolves application and service issues and any other questions that may arise
- Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
- Monitors incoming cases and emails and resolves in accordance with Service Level Standard (SLS) guidelines
- Primary contact within support team for daily questions and issues
- Works on special projects or research, as needed.
Restaurant Manager- Multi Unit
DENNY'S RESTAURANT
11.2016 - Current
- Hired, trained and coached 50+ staff members on customer service, service skills, food & beverage knowledge, and health & safety standards in preparation for the April 2019 grand opening
- Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
- Reduced variable costs through tighter controls on overtime expenditures and inventory waste
- Created a cross-training program to ensure FOH staff members were able to perform confidently and effectively in all positions
- Provided extensive health and safety training to all staff members achieving a score of 100% from the Brand Protection Review
- Created and implemented an inventory system focused on storage conditions and ordering techniques to meet the needs of the business
- Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none
- Developing and leading a great team.
Server
DENNYS RESTAURANT
04.1998 - 11.2016
- Greeted guests in a pleasant and courteous manner
- Provided high-quality service
- Ensured high levels of customer satisfaction through excellent sales and service
- Trained new workers in food preparation, and in service, sanitation, and safety procedures
- Assessed and took care of customer's needs
- Teamed up co-workers to ensure proper customer service
- Maintained and stocked assigned areas
- Presented bills and accepted payments.
Education
HIGH SCHOOL DIPLOMA -
IVY HIGH SCHOOL
06.1987
Skills
- Schedule Coordination
- Staff Management
- Full service restaurant background
- Customer-Oriented
- Food Service Background
- Labor and food cost control
- Customer service best practices
- Employee Retention
Certification
food handler certificate
Timeline
Restaurant Manager
Applebee's Grill + Bar
09.2023 - Current
Product Support Representative
Jack Henry & Associates
05.2022 - Current
Restaurant Manager- Multi Unit
DENNY'S RESTAURANT
11.2016 - Current
Server
DENNYS RESTAURANT
04.1998 - 11.2016
HIGH SCHOOL DIPLOMA -
IVY HIGH SCHOOL