Diana Claycomb
Westminster,MD
Summary
Mortgage operations and compliance leader with over 30 years of experience supporting lending teams throughout the mortgage lifecycle, including origination, processing, underwriting, quality control, secondary market support, and post-closing operations. Expertise in building high-performing teams and enhancing regulatory compliance frameworks while optimizing operational workflows to achieve a balance between compliance, efficiency, and broker experience. Skilled in aligning lending operations with compliance and secondary marketing execution to drive departmental performance, reporting accuracy, and strategic growth initiatives. Committed to fostering an environment of continuous improvement and excellence within the mortgage industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VICE PRESIDENT OF COMPLIANCE
Equity Prime Mortgage
Atlanta, GA
04.2023 - 09.2025
- Delivered communication to State and Federal examiners to ensure audits are completed accurately and meet regulatory standards, maintaining high levels of compliance with examining agencies.
- Directed preparation and submission of required state reports, including annual, bi-annual, and quarterly filings, meeting state-specific regulations and maintaining organizational licenses.
- Designed and delivered ongoing training programs for the Compliance team on licensing, reporting, and audit preparation to enhance team knowledge and performance.
- Managed the preparation and filing of the HMDA report and Mortgage Call Report through NMLS, ensuring accurate, organized, and timely delivery of loan log data.
- Provided ongoing training and coaching for the Compliance team, enhancing knowledge in licensing, reporting, and audit preparation and fostering continuous growth.
- Met regularly with C-level executives to discuss audit results, provide insights on improvements, and address corrective actions for future exams.
- Collaborated with the IT department to align the transition to a new Loan Origination System with compliance requirements to deliver accurate reporting and coding for state and federal reporting.
- Utilized strong leadership and management skills to mentor and train the team, streamline processes, and maintain compliance excellence while elevating the Encompass operating system.
VICE PRESIDENT OF QUALITY CONTROL ACCOUNTS
Equity Prime Mortgage
Atlanta, GA
08.2022 - 04.2023
- Elevated to a higher level within the underwriting team and spearheaded high-level communication with Agencies and Investors, consistently engaging with borrowers to provide clear updates, resolve issues, and facilitate timely resolution of loan-related matters.
- Played a pivotal role in supporting compliance efforts during audits, meticulously reviewing and preparing loan files selected for examination.
UNDERWRITING HELP DESK LEAD
Equity Prime Mortgage
Atlanta, GA
01.2022 - 08.2022
- Managed the Underwriting Help Desk, training the team on loan processing and closing to better support underwriters and the Loss Mitigation Department.
- Identified and addressed “pain points” among Account Managers, Underwriters, Closers, and Post Closers, reducing recurring errors and minimizing loans flagged for remediation.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
UNDERWRITING HELP DESK SUPPORT
Equity Prime Mortgage
Atlanta, GA
10.2021 - 01.2022
- Supported Underwriting in clearing conditions for loan approval, ensuring timely resolution of missing conditions and securing additional requirements to prevent loan repurchases from all investors.
- Addressed missing conditions and secured necessary documentation for Title Insurance Companies, safeguarding Lender Mortgage Insurance and minimizing risk of loss.
- Consistently demonstrated self-motivation and accountability in managing responsibilities and meeting deadlines.
SENIOR ACCOUNT MANAGER
First Guaranty Mortgage Corporation
Plano, TX
06.2020 - 09.2021
- Collected, examined, and confirmed mortgage documents for USDA, FHA, VA, and conventional loans, emphasizing consistent communication with brokers and clients.
- Reviewed and approved loan applications while facilitating collaboration among lenders, clients, brokers, and underwriters to streamline transactions and enhance transparency on loan progress.
- Facilitated training sessions as a Subject Matter Expert and peer mentor, enhancing knowledge and efficiency among new team members.
HOME MORTGAGE CONSULTANT
Wells Fargo Home Mortgage
Baltimore, MD
01.2018 - 06.2020
- Educated clients on various mortgage options and procedures to facilitate informed decision-making.
- Maintained accurate records of loan applications and documentation for compliance purposes.
- Managed a diverse client portfolio, ensuring positive experiences and long-term relationships.
- Assisted clients in understanding mortgage options and processes.
- Evaluated credit histories to determine eligibility for home loans.
- Developed strong referral network through exceptional service quality and relationship building efforts.
Producing Sales Manager
Flagstar Bank
Columbia, MD
05.2017 - 12.2018
- Led cross-functional teams to develop and implement sales strategies enhancing market penetration.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Mentored junior sales staff, fostering skill development and improving overall team performance.
- Collaborated with marketing to create targeted campaigns boosting lead generation and conversion rates.
Education
Business Management
Prince George's Community College
Landover, MDFoundational Leadership Course (FLC) -
Stagen Leadership Academy
Dallas, TX09-2023
FHA Direct Endorsement Underwriter
HUD- DE #LE88National SAFE Certification
NMLS #1500020 - Federal RegistrationSkills
- Mortgage Operations Leadership
- Regulatory Compliance (Federal & State)
- Secondary Market & Investor Relations
- Mortgage Servicing & Portfolio Oversight
- Risk Management & Quality Control
- Loan Lifecycle Management
- Operational Process Improvement
- Team Leadership & Development
- Cross Functional Collaboration
- Strategic Planning & Reporting
Certification
- National SAFE Certification | National Mortgage Licensing System (NMLS)
- Mortgage Loan Originator (MLO) Certification | Maryland Department of Labor
- Title Agent License | Maryland Insurance Administration (inactive)
- FHA Direct Endorsement (DE) Underwriter Certification | U.S. Department of HUD
EARLY CAREER EXPERIENCE
Early career roles in real estate sales, mortgage and sales leadership, processing and title provided a deep operational knowledge of loan structuring, borrower documentation, underwriting coordination, compliance requirements and loan delivery through closing and secondary market sale.
Timeline
VICE PRESIDENT OF COMPLIANCE
Equity Prime Mortgage
04.2023 - 09.2025
VICE PRESIDENT OF QUALITY CONTROL ACCOUNTS
Equity Prime Mortgage
08.2022 - 04.2023
UNDERWRITING HELP DESK LEAD
Equity Prime Mortgage
01.2022 - 08.2022
UNDERWRITING HELP DESK SUPPORT
Equity Prime Mortgage
10.2021 - 01.2022
SENIOR ACCOUNT MANAGER
First Guaranty Mortgage Corporation
06.2020 - 09.2021
HOME MORTGAGE CONSULTANT
Wells Fargo Home Mortgage
01.2018 - 06.2020
Producing Sales Manager
Flagstar Bank
05.2017 - 12.2018
Business Management
Prince George's Community College
Foundational Leadership Course (FLC) -
Stagen Leadership Academy
FHA Direct Endorsement Underwriter
National SAFE Certification