DIANA Cole
Mansfield,Massachusetts
Summary
With a proven track record at the Dept of Defense, I excel in logistics management and emergency response, enhancing operational efficiency and customer satisfaction. Skilled in route planning and communication, I adeptly coordinated a fleet, significantly reducing delays while maintaining high confidentiality. My expertise fosters seamless operations and prompt, effective crisis management.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dispatcher/Driver/Unit Control Contact
Dept Of Defense
04.2009 - 12.2022
- Coordinated scheduling of transportation routes to ensure timely deliveries.
- Improved communication between drivers and customers by providing accurate information.
- Managed dispatch operations for enhanced efficiency and reduced delays.
- Responded to emergency situations to provide immediate assistance and solutions.
- Utilized communication systems to relay information, ensuring smooth operations.
- Enhanced customer satisfaction with prompt response to inquiries and requests.
- Streamlined operations by organizing and prioritizing dispatch tasks.
- Tracked vehicle locations to maintain real-time updates for management.
- Monitored transportation schedules to ensure adherence to timelines.
- Communicated effectively with drivers to relay changes and updates.
- Resolved scheduling conflicts to maintain operational continuity.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
911 Dispatcher Reserve Officer
Mansfield Police Dept
02.1995 - 09.2002
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
School Bus Driver
MJConnolly & Sons
01.1984 - 03.1999
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
No Degree - Criminal Justice
Mass Criminal Justice Training Council
Franklin Ma03-1996
Skills
- Route planning
- Emergency response
- Communication skills
- Logistics Management
Certification
Commander's Operation NCO
Unite Control Center
Confidential work with Government VIPS
Timeline
Dispatcher/Driver/Unit Control Contact
Dept Of Defense
04.2009 - 12.2022
911 Dispatcher Reserve Officer
Mansfield Police Dept
02.1995 - 09.2002
School Bus Driver
MJConnolly & Sons
01.1984 - 03.1999
No Degree - Criminal Justice
Mass Criminal Justice Training Council
Similar Profiles
BRYAN EILERBRYAN EILER
Regional Safety Manager at Dept Of DefenseRegional Safety Manager at Dept Of Defense
Beth BaumBeth Baum
Registered Nurse-GI Clinic at Dept Of DefenseRegistered Nurse-GI Clinic at Dept Of Defense
Anne VegaAnne Vega
Personnel Security Specialist at Dept Of DefensePersonnel Security Specialist at Dept Of Defense
Rachel CunniffRachel Cunniff
Emergency Department Technician at Beth Israel Deaconess Hospital-MiltonEmergency Department Technician at Beth Israel Deaconess Hospital-Milton
Eric LongleyEric Longley
Pool Technician at Independant Pool ServicePool Technician at Independant Pool Service