DIANA Cole
Mansfield,Massachusetts
Summary
With a proven track record at the Dept of Defense, I excel in logistics management and emergency response, enhancing operational efficiency and customer satisfaction. Skilled in route planning and communication, I adeptly coordinated a fleet, significantly reducing delays while maintaining high confidentiality. My expertise fosters seamless operations and prompt, effective crisis management.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dispatcher/Driver/Unit Control Contact
Dept Of Defense
Lexington, MA
04.2009 - 12.2022
- Coordinated scheduling of transportation routes to ensure timely deliveries.
- Improved communication between drivers and customers by providing accurate information.
- Managed dispatch operations for enhanced efficiency and reduced delays.
- Responded to emergency situations to provide immediate assistance and solutions.
- Utilized communication systems to relay information, ensuring smooth operations.
- Enhanced customer satisfaction with prompt response to inquiries and requests.
- Streamlined operations by organizing and prioritizing dispatch tasks.
- Tracked vehicle locations to maintain real-time updates for management.
- Monitored transportation schedules to ensure adherence to timelines.
- Communicated effectively with drivers to relay changes and updates.
- Resolved scheduling conflicts to maintain operational continuity.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
911 Dispatcher Reserve Officer
Mansfield Police Dept
Mansfield, MA
02.1995 - 09.2002
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
School Bus Driver
MJConnolly & Sons
Walpole, MA
01.1984 - 03.1999
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
No Degree - Criminal Justice
Mass Criminal Justice Training Council
Franklin Ma03-1996
Skills
- Route planning
- Emergency response
- Communication skills
- Logistics Management
Certification
Commander's Operation NCO
Unite Control Center
Confidential work with Government VIPS
Timeline
Dispatcher/Driver/Unit Control Contact
Dept Of Defense
04.2009 - 12.2022
911 Dispatcher Reserve Officer
Mansfield Police Dept
02.1995 - 09.2002
School Bus Driver
MJConnolly & Sons
01.1984 - 03.1999
No Degree - Criminal Justice
Mass Criminal Justice Training Council
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