Diana Flores
Santa Maria,CA
Summary
Adaptable human services professional with experience supporting adults with developmental disabilities, behavioral needs, and daily living routines. Strong in de-escalation, conflict resolution, and compassionate client care. Committed to building trust, promoting independence, and supporting positive outcomes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Direct Support Professional
Sevita/Formally Rem-Arroyo Grande
Arroyo Grande, California
08.2025 - Current
- Supported adults with developmental disabilities in Sevita community-based residential settings.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Helped with daily living tasks, including bathing, dressing, grooming, and meal preparation.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients.
- Administered prescribed medications following Sevita procedures and provider directions.
- Followed the care plan and directions to administer medications.
- Monitored safety, supervised activities, and responded to behavioral support needs.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted individuals in learning and developing new skills.
- Transported clients to appointments, community outings, and day programs.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to a supervisor.
- Recorded client care, behaviors, and shift notes in electronic records.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Monitored clients' progress and documented observations for accurate reporting. clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Facilitated social interactions to enhance community integration and peer relationships for participants.
- Assisted clients with mobility to enhance their independence and safety. and independence for disabled individuals and continually monitored safety.
- Maintained detailed records of services performed on clients.
Caregiver/Care Manager
Family Home Care Services LLC
Santa Maria, California
03.2019 - 07.2025
- Developed and coordinated individualized care plans for Family Home Care Services clients, addressing specific health needs and improving client outcomes.
- Conducted thorough client assessments to evaluate service needs, determining appropriate care strategies and updating home care records accordingly.
- Monitored client services and adjusted schedules for Family Home Care Services cases.
- Supported caregiver assignments and matched staff to client home care needs.
- Evaluated service plans for compliance with agency care standards and identified areas for improvement. and ensured compliance with agency care standards.
- Referred clients to community resources and coordinated ongoing support services.
- Ensured that all documentation is completed accurately according to state regulations.
- Created plan of care to assist patients in reducing problems or barriers to achieve an optimal level of health.
- Delivered immediate crisis intervention services to clients experiencing urgent emotional or health-related challenges.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Participated in team meetings with other staff members to discuss case management issues.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Monitored and documented clients' vital signs and medication use, noting variances to ensure timely intervention and enhance client safety.
- Assisted clients in developing and achieving short-term and long-term goals.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Promoted integrations of long-term services and support to enhance continuity of care.
- Assisted with meal planning to meet nutritional plans.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
Admin at a Covid testing site
National Staffing Solutions
San Luis Obispo, California
06.2022 - 10.2022
- Enhanced customer satisfaction by resolving problems with effective and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Caregiver
Life Steps Foundation
Santa Maria, California
09.2018 - 03.2019
- Supported Life Steps Foundation clients with personal care and daily living routines
- Assisted Life Steps Foundation residents with meal preparation and feeding
- Documented client observations and care notes for Life Steps Foundation records
- Monitored client safety and reported changes to Life Steps Foundation supervisors
- Administered medications and followed care plans at Life Steps Foundation
- Redirected behaviors and used calm communication with Life Steps Foundation clients
- Prepared transportation and accompanied Life Steps Foundation clients to appointments
- Maintained clean living spaces and organized supplies for Life Steps Foundation residences
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Certified Nursing Assistant
Genesis HealthCare
Santa Maria, California
09.2017 - 12.2017
- Assisted Genesis HealthCare residents with bathing, dressing, grooming, and toileting needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Transferred residents safely using gait belts, wheelchairs, and lift equipment.
- Documented daily care activities in Genesis HealthCare records accurately.
- Supported mobility and positioning to maintain resident comfort and safety.
- Followed infection control procedures and maintained clean patient care areas.
- Communicated resident concerns to nurses and interdisciplinary care teams.
- Reviewed care plans and provided personalized support during daily routines.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents in preparing for activities and social programs.
- Cleaned and sanitized patient rooms according to established protocols.
Correctional Officer
The Geo Group
Florence, Arizona
01.2013 - 07.2014
- Maintained security throughout Geo Group correctional facility
- Monitored inmate movements and housing unit activity
- Conducted searches of inmates, cells, and property
- Escorted inmates to appointments, meals, and program areas
- Enforced facility rules and correctional procedures
- Responded to alarms, disturbances, and emergency situations
- Documented incidents, observations, and shift reports
- Communicated with staff and inmates using clear professional judgment
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Education
High School Diploma -
Lorezn High School
Casa Grande, AZSkills
- Medication administration
- Electronic charting
- Behavioral support
- Crisis intervention
- Activity planning
- Care coordination
- Client assessment
- Community outreach
- Vital sign monitoring
- Effective communication
- Conflict resolution
- Attention to detail
- Team collaboration
- Problem solving
- First aid and safety
- Time management
- De-escalation techniques
- Health and safety requirements
- Self-care promotion
- Life skills training
- Community integration support
- Adaptability and flexibility
- Care plan management
- Community activities
- Care delivery
- Crisis management
- Transportation
- Compassionate client care
- Mobility assistance
- Infection control procedures
- HIPAA compliance
- First aid and CPR
- Daily living support
- Case documentation
- Client safety and first aid
- Decision-making support
- Positive reinforcement
- Goal setting
- Personal care assistance
- Multitasking and organization
- Case management experience
- Wellness and nutrition knowledge
- Nutrition support
- Report writing
- Health services
- Emotional intelligence
- Transportation assistance
- Clinical quality program standards
- Safety monitoring
- Compassionate caregiving
- Direct patient care
- Active listening
- Care plan assessment
- Nutrition
- Problem-solving
- Self-advocacy training
- Medical office administration
- Housekeeping tasks
Certification
- Bloodborne Pathogens
- Adult First Aid/Cpr Aed
- Cpi
Timeline
Direct Support Professional
Sevita/Formally Rem-Arroyo Grande
08.2025 - Current
Admin at a Covid testing site
National Staffing Solutions
06.2022 - 10.2022
Caregiver/Care Manager
Family Home Care Services LLC
03.2019 - 07.2025
Caregiver
Life Steps Foundation
09.2018 - 03.2019
Certified Nursing Assistant
Genesis HealthCare
09.2017 - 12.2017
Correctional Officer
The Geo Group
01.2013 - 07.2014
High School Diploma -
Lorezn High School