Hi, I’m
Diana Coleman
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
20
years of professional experience
Work History
Jersey Mike's SubsMurphy, TX
Assistant Manager
07.2021 - 03.2024
Job overview
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Wayback Burger Murphy, TX
General Manager
01.2020 - 02.2021
Job overview
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Wendys Fast FoodMurphy, TX
Night Manager
08.2018 - 02.2020
Job overview
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Communicated regularly with vendors regarding product availability and pricing information.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
Education
Mount West Community CollegeHuntington, WV
Associate of Arts from Hospitality Management And Culinary Arts
05-2016
Skills
- Employee Scheduling
- Recruiting and interviewing
- Cost Reduction
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Budgeting and finance
- Money Handling
- Staff Development
- Staff Training and Development
Certification
Food handler
Timeline
Assistant Manager
Jersey Mike's Subs
07.2021 - 03.2024
General Manager
Wayback Burger
01.2020 - 02.2021
Night Manager
Wendys Fast Food
08.2018 - 02.2020
Mount West Community College
Associate of Arts from Hospitality Management And Culinary Arts