DIANA COLLINS
BETHANY,OK
Summary
Dynamic office professional with a proven track record at Redding Square Apt. Skilled in customer relationship management and task delegation, I enhanced operational efficiency and improved cleanliness scores. My proactive problem-solving approach and strong supervisory skills fostered a collaborative environment, driving team productivity and client satisfaction.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Im a hard working individual and i will strive to get the job done no matter what it may be. I believe i would be a great asset to your company. give me a chance , you will not be disappointed.
Overview
8
8
years of professional experience
Work History
OFFICE ASSISTANCE/HEAD OF HOUSEKEEPING
REDDDING SQARE APT. LADONNA FREEMAN
05.2020 - 08.2023
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Coordinated household cleaning service operations and managed client relations.
- Contributed to a positive work environment by serving as a reliable resource for colleagues seeking assistance or information related to the President''s office.
- .Assisted in training new team members on best practices for central office installations, helping them quickly acclimate to their roles.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Improved overall office workflow by implementing organizational systems that increased productivity levels.
Front Desk Receptionist
SLEEP INN AND SUITES
11.2018 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Office Assistant
FOX BRICK AND STONE
05.2015 - 07.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
Associate of Applied Science - BUSINESS MANAGEMENT
Colorado Technical University
Colorado Springs, CO05-2017
Associate of Applied Science - BUSINESS COMMUNICATIONS
BROWN MACKIE COLLEGE
OKLAHOMA CITY, OKLAHOMA02-2016
GED -
MCNAIRY CO. ADULT ED
Selmer, TN05-2012
Skills
- Scheduling and planning
- Customer relationship management
- Task delegation
- Supervisory skills
- Invoice processing
- Data archiving
- Document control
- Problem-solving
- Creative thinking
- Desktop computers
- Decision-making
- Customer service-focused
Timeline
OFFICE ASSISTANCE/HEAD OF HOUSEKEEPING
REDDDING SQARE APT. LADONNA FREEMAN
05.2020 - 08.2023
Front Desk Receptionist
SLEEP INN AND SUITES
11.2018 - 04.2020
Office Assistant
FOX BRICK AND STONE
05.2015 - 07.2018
Associate of Applied Science - BUSINESS MANAGEMENT
Colorado Technical University
Associate of Applied Science - BUSINESS COMMUNICATIONS
BROWN MACKIE COLLEGE
GED -
MCNAIRY CO. ADULT ED
Similar Profiles
Bridgit NelsonBridgit Nelson
Personal Care Assistant at Ladonna Anderson- 405-816-4730Personal Care Assistant at Ladonna Anderson- 405-816-4730
SHARMA KENNERSONSHARMA KENNERSON
Care Provider at LaDonna CrockettCare Provider at LaDonna Crockett
Clarise TusseyClarise Tussey
Hostess at Ladonna MckinneyHostess at Ladonna Mckinney