Diana Contreras
Yuma,AZ
Summary
Dynamic manager with a proven track record at Durons Restaurant Cantina, excelling in team leadership and customer service. Skilled in decision-making and workforce management, I enhanced operational efficiency and fostered a positive work environment, achieving high customer satisfaction through effective problem-solving and mentoring.
Overview
27
27
years of professional experience
Work History
Manager
Durons Restaurant Cantina
09.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Supervised personnel to ensure consistent focus on objectives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Shift Manager/ Server
Casa De Reyes Restaurant
09.2011 - 09.2018
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Shift Manager
Black Angus
11.2003 - 09.2011
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Office Manager
Backes & Associate
04.1998 - 11.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Mar Vista High School
Imperial Beach, CASkills
- Decision-making
- Time management
- Team leadership
- Customer service
- Workforce management
- Staff management
- Schedule preparation
- Budget control
- Shift scheduling
- Coaching and mentoring
- Inventory management
- Multitasking
- Problem-solving abilities
- Organizational skills
- Attention to detail
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Manager
Durons Restaurant Cantina
09.2018 - Current
Shift Manager/ Server
Casa De Reyes Restaurant
09.2011 - 09.2018
Shift Manager
Black Angus
11.2003 - 09.2011
Office Manager
Backes & Associate
04.1998 - 11.2003
Mar Vista High School
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