Diana Cortez

Server

Ilfornaio

09.2013 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.