Summary
Work History
Education
Skills
Languages
Timeline
Generic

Diana Cortez

Salinas,CA

Summary

Adept at enhancing product quality and efficiency, my tenure at Taylor Farms Foodservice and Sierra Thermal Inc showcased my expertise in quality control and visual inspection, alongside a knack for fostering team collaboration. Leveraging bilingual skills and a hardworking ethos, I improved inspection protocols, significantly reducing defects by 30% and boosting customer satisfaction.

Work History

Quality Control Inspector

Taylor Farms Foodservice
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Parts Clerk

Taylor Farms Foodservice
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
  • Assisted in the development of training materials for new employees, contributing to their quick integration into the team.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor
  • Check parts what is needed
  • Send po’s revised po’s and quotes

Expeditor

Sierra Thermal Inc
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
  • Collaborated with suppliers for timely delivery, minimizing production delays.
  • Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
  • Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
  • Streamlined order processing by implementing efficient scheduling and tracking systems.
  • Improved production planning with accurate forecasting of material availability.

Host

Applebee's Grill + Bar
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Streamlined check-in processes, reducing wait times for guests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Education

High School Diploma - Diploma

Salina’s High School
Salinas, CA
07.2011

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Packaging inspection
  • Hard working
  • Bilingual
  • Quality management
  • Safety procedures
  • Production experience
  • Training and mentorship
  • Inspection protocols
  • Safety protocols
  • Sampling methods
  • Database management
  • Specifications reading

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Quality Control Inspector

Taylor Farms Foodservice

Parts Clerk

Taylor Farms Foodservice

Expeditor

Sierra Thermal Inc

Host

Applebee's Grill + Bar

High School Diploma - Diploma

Salina’s High School

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Diana Cortez