Diana Crespo
Thornton,CO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Surgery Scheduling Coordinator
Center For Spine And Orthopedics
2024.02 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Orthopedic Medical Assistant
Center For Spine And Orthopedics
2022.09 - Current
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Reduced wait times for patients by organizing supplies, maintaining a clean environment, and ensuring equipment was readily available for use during each appointment.
- Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
- Prepared patients for surgeries by thoroughly reviewing preoperative instructions, addressing any concerns or questions they may have had.
- Maintained strict adherence to infection control protocols while performing wound care tasks or preparing instruments for sterilization, safeguarding the health of both patients and staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with interdisciplinary healthcare teams to ensure comprehensive care plans were developed and implemented for each patient.
Medical Assistant
Peak Primary Care
2017.02 - 2022.06
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure, weight, height and pulse ox.
- Obtained client medical history, medication information, symptoms and allergies.
- Tested and recorded blood glucose levels.
- Prepared and preformed electrocardiograms, suture removal and dressing changes.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.contacted patients by phone, web portal or mail regarding their results.
- Created monthly back office staff schedules.
- Preformed weekly pre patient planning to help fill gaps in care.
- Assisted provider with prescription refills by either called the pharmacy, faxing RX or sending through EMR.
- Triaging incoming web messages and forwarding to the correct dept. depending on patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Clinica Colorado
2012.08 - 2016.12
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Tested and recorded blood glucose levels.
- Ordered and prepared reagents and supplies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained all prescribed laboratory testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Verified appropriate lab couriers picked up collected lab specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed daily blood draws on both adults and children.
- Prepared and administered injectable meds and vaccines to both children and adults.
- Kept track of vaccines through the Colorado vaccine program CIIS
- Made monthly staff schedules.
- Preformed call backs to inform patient of lab and imaging results.
- Assisted provider with prescription refills by either called the pharmacy or faxing RX.
- Trained occasional extern according to their school guidelines.
- Assisted the front desk with answering phone calls, scheduling visits and taking messages for either their PCP or MA.
Education
Medical Assistant -
Everest College
Thornton, CO2012-08
High School Diploma -
Thornton High School
Thornton, CO2008-05
Skills
- EMR / EHR knowledge
- Excellent time management skills
- Bilingual (English & Spanish)
- Proficient in Microsoft word and Xcel,
- Team player but still very proficient working alone
- Fast Learner
- Medical office administration knowledge
- Reliable and punctual
- Surgical Knowledge
- Office Administration
- Checking in patients
- Schedule Coordination
- Customer Service
- Critical Thinking
- Insurance Authorizations
- Data Entry
- Medical Terminology
- Prescription Refills
- Basic Life Support for Health Care Providers
- BLS Certified
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Center For Spine And Orthopedics
2024.02 - Current
Orthopedic Medical Assistant
Center For Spine And Orthopedics
2022.09 - Current
Medical Assistant
Peak Primary Care
2017.02 - 2022.06
Medical Assistant
Clinica Colorado
2012.08 - 2016.12
Medical Assistant -
Everest College
High School Diploma -
Thornton High School
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