Diana Cristancho
Levittown,PA
Summary
Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Receptionist / Sales Person
Lion Stone Custom Countertops
01.2023 - 09.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
Warehouse Associate
URBN
10.2022 - 03.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representaive
Empire Management Group
09.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Staff Reporter /Translator and Interpreter
Kensington Voice
05.2019 - 01.2021
- Researched and produced daily news reports.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Built strong relationships with sources to gain access to exclusive information.
- Edited stories for accuracy and clarity.
- Responded quickly to emergencies and other breaking news stories.
- Translated documents from English to Spanish to better serve Kensington community members.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Repeated and restructured complex translations to optimize understanding.
Education
Bachelor of Arts - Journalism
Temple University
Philadelphia, PA12.2019
Skills
- Research Skills
- Data Verification
- Copywriting and Editing
- Interviewing Skills
- SEO Understanding
- Literary Translation (Spanish)
- Information Cataloging
- Database Maintenance
- Microsoft Office
- Intuit QuickBooks
- Social Media Management
- Interpersonal Skills
Timeline
Receptionist / Sales Person
Lion Stone Custom Countertops
01.2023 - 09.2023
Warehouse Associate
URBN
10.2022 - 03.2023
Customer Service Representaive
Empire Management Group
09.2021 - 08.2022
Staff Reporter /Translator and Interpreter
Kensington Voice
05.2019 - 01.2021
Bachelor of Arts - Journalism
Temple University
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