Diana Crites
Mt. Dora,FL
Summary
Experienced Front Desk professional offering superior patient service. Highly skilled in managing appointments, and resolving challenges. Warm and friendly individual helps patients in any situation. Enjoys working closely with team members to deliver a positive patient experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Mid Florida Eye Surgery Center
06.2014 - 03.2016
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Handled payment and billing processing, change giving and payment collecting for guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Scheduled patients, called each patient to give instructions for up coming surgery visit.
Education
No Degree - Phlebotomy
Lake Technical Center
Eustis, FL12.2023
High School Diploma -
Mt. Dora High School
Mount Dora, FL05.2001
Skills
- Effective Planning
- Cash Handling
- File Management
- Credit and Cash Payments
- Time Management
- Appointment Setting
- Problem-Solving Skills
- Front Desk Operations
- Professional Relationships
- Medical Terminology
- Listening Skills
- Supplies and Materials Oversight
Certification
First Aid
CPR
Timeline
Front Desk Assistant
Mid Florida Eye Surgery Center
06.2014 - 03.2016
No Degree - Phlebotomy
Lake Technical Center
High School Diploma -
Mt. Dora High School
First Aid
CPR
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