Overview
Work History
Education
Skills
Training
Skills And Industry Experience
Languages
Certification
Affiliations
Timeline
Generic

Diana Cruz

Ocala,USA

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Deduction Specialist-Trade

SIGNATURE BRANDS, LLC.
Ocala, FL
01.2007 - Current
  • Responsible for auditing trade deductions or payables against agreed commercial program agreements and vendor/broker arrangements, both for retail customers and food service providers
  • Correspond with internal sales managers and brokers to perform tasks
  • Administrate TPM system to ensure all users are trained in the system, integrity of data in TPM system is correct
  • Ensure all documentation and promotional contracts are sent and maintained
  • Responsible for customer claims/deductions research, analysis and resolution from start to finish
  • Figure out root cause of deductions to reduce future occurrences
  • For invalid claims, prepares customer documentation to dispute claim and request payment, find trends and make recommendations to prevent future such invalid deductions, and work closely with Account Manager and A/R Collections to enable payback
  • Reconcile and clear transactions in Trade Promotion System
  • Provide customer service on deduction issues, coordinating with Sales team and customer
  • Weekly and monthly reporting about status of deductions to supervisor
  • Help with month end close
  • Help with interim and annual audits to provide requested information
  • Help with ensuring adequate internal controls are supported
  • Research and figure out the reason for deductions on time and reduce future occurrences by working closely with customers and internal business partners
  • Proactively identify trends and help in implementing processes to prevent invalid deductions
  • Navigate customer websites, contact brokers, and customers to obtain more documentation, as necessary
  • Develop and track an aging report for prompt and correct clearing of deductions to improve company cash flow
  • Ensure correct settlements by proper GL code
  • Resolve customer deductions
  • Use problem-solving skills to make proper recommendations for resolution to deductions and disputes
  • Confidentiality of financial and planning information
  • Analyze reports to verify accounting and price cost details are correct
  • Create, keep and update excel spreadsheets on special projects
  • Other accounting functions and projects as assigned

Office Manager

HESS CONSTRUCTION
The Villages, FL
06.2004 - 01.2007
  • Assist the Project Manager with special projects as needed
  • Handle all the H/R, A/P, A/R-Collections and PR-quarterly reports functions
  • Prepare applications for the County to obtain permits for houses prior to construction
  • Maintain confidentiality of financial and planning information
  • Analyze reports to verify accounting and price cost details are correct
  • Post and distribute all job cost details for payment to all subcontractors
  • Create, keep and update excel spreadsheets on special projects
  • Notarize and distribute all Release of Liens
  • Take office meeting minutes
  • Contribute to team effort by carrying out resolution on escalated issues
  • Distributing all change orders and transmittals to proper subcontractors promptly
  • Follow up with homeowners on warranty issues for final resolutions
  • Reconcile monthly bank statements
  • Prepare weekly 941 payroll taxes
  • Assist the CPA on a quarterly basis as needed

CADD Distributor

CADD DEPARTMENT
The Villages, FL
01.2004 - 06.2004
  • Assisted CADD Director with special projects as needed
  • Followed up with engineers on all red lines to assure houses can be kept on schedule
  • Followed up with CADD technicians on red lines and corrections prior to distribution
  • Print CADD plot files and distributed to the project managers and builders
  • Helped all construction subcontractors with special projects as needed
  • Answer 10-line switchboards
  • Greet visitors
  • Promoted to Admin-Assistant for Hess Construction 06/2004

Recovery Associate

TY, INC.
Westmont, IL
08.2002 - 12.2003
  • Compiled and kept recovery files
  • Worked accounts for 45 days (about 1 and a half months) for final resolution/collection
  • Maintained and updated spreadsheets accordingly
  • Helped collections supervisor with special projects as needed
  • Compiled files to be sent to collection agency
  • Followed up on all correspondence/calls received from agencies
  • Communicated with representative of agencies on all collection activities

Credit and Collections Specialist

TY, INC.
Westmont, IL
04.1999 - 07.2002
  • Completed daily work assignments from call/fax/mail queue
  • Prevention of bad-debt expense and pursuance of payment on delinquent accounts, average 50 to 70 calls daily
  • Maintained company standards set for each portfolio category percentage
  • Resolved incoming correspondence/calls within assigned accounts
  • Researched and reconciled short paid balances
  • Set up payment arrangements for past due customers
  • Recommend accounts to be placed with collection agency
  • Follow-up on daily escalations
  • Maintain confidentiality of financial and planning information
  • Contribute to team effort by carrying out related projects as needed
  • Promoted to Recovery Associate

Accounting Associate

AMERICAN DRUG STORES, INC.
Franklin Park, IL
08.1995 - 03.1999
  • Handled all collection and A/R-A/P functions
  • Application of payment and reimbursement analysis performed
  • Prevention of bad-debt expense and pursuance of payment on delinquent balances
  • Analyzed and researched unaccepted cash and void reports
  • Corrected and resubmitted medical claims to insurance agencies for payment

Education

GED -

College of Office Technology
Chicago, IL

Skills

  • A/R
  • Collections
  • Trade
  • Accruals
  • Contract Management
  • Customer Service
  • Month-end Closing
  • Year-end Closing
  • G/L
  • Audits
  • Supervisory Skills
  • Direct Import
  • Letters of Credit
  • A/P
  • Bilingual
  • Spanish
  • Accounts Receivable
  • Trade Deduction
  • Debt Reduction
  • Accounts Receivable Reconciliation
  • Bookkeeping
  • Bank Reconciliations
  • Quarterly Reports
  • Journal Entry
  • Inventory
  • Microsoft Programs
  • SAP
  • BI
  • TPM System
  • JDE
  • QuickBooks
  • GetPaid
  • PeopleSoft
  • SQL
  • AS400
  • Written Communication
  • Verbal Communication
  • Organizational Skills
  • Interpersonal Skills
  • Research
  • Analysis
  • Project Management
  • Software Implementation
  • Training

Training

  • How to Legally Collect Money
  • D & B - A/R & Collections
  • Myers-Brigg
  • Intermediate and Advance Excel

Skills And Industry Experience

  • Commercial Accounts Receivable/Trade Deduction Specialist with 20+ years of business-to-business experience in outstanding debt reduction through accounts receivable reconciliation, with 10+ years of customer service.
  • Versed in all areas of accounting functions and bookkeeping - AR, AP, Bank Reconciliations, Quarterly Reports, Journal Entry-GL and Inventory.
  • Extensive experience in Microsoft programs, S.A.P., B.I., TPM System, JDE, QuickBooks, GetPaid, PeopleSoft, SQL and AS400.
  • Strong written and verbal communications skills.
  • Flexible and highly organized with a demonstrated ability to handle multiple projects simultaneously.
  • Excellent interpersonal skills, ability to communicate effectively with customers, employees and management.
  • Ability to thoroughly research, analyze situation and propose solutions, bring projects to completion under deadlines.
  • Help in the implementation of new software programs and training.

Languages

Spanish
Native/ Bilingual

Certification

  • Excel
  • Collections - How To Legally Collect Money
  • SAP

Affiliations

  • Volunteer - Reading Pals
  • Judge of Elections

Timeline

Senior Deduction Specialist-Trade

SIGNATURE BRANDS, LLC.
01.2007 - Current

Office Manager

HESS CONSTRUCTION
06.2004 - 01.2007

CADD Distributor

CADD DEPARTMENT
01.2004 - 06.2004

Recovery Associate

TY, INC.
08.2002 - 12.2003

Credit and Collections Specialist

TY, INC.
04.1999 - 07.2002

Accounting Associate

AMERICAN DRUG STORES, INC.
08.1995 - 03.1999
  • Excel
  • Collections - How To Legally Collect Money
  • SAP

GED -

College of Office Technology

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