Diana Cuenca
Salt Lake City,UT
Summary
My background in nutrition care has provided me with insights into patient needs and accurate documentation, which I am prepared to utilize as a Medical Assistant.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Huntsman Cancer Hospital
09.2025 - Current
- Managed medical records with confidentiality, ensuring data integrity and adherence to HIPAA regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Housekeeper
Hilton
06.2022 - 11.2025
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries. Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to a professional house cleaning checklist. Restocked room supplies such as facial tissues for a personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with management to enhance guest feedback mechanisms for continuous improvement.
- Led initiatives to upgrade cleaning techniques, improving overall efficiency and service delivery.
Bistro
Huntsman Cancer Hospital
06.2023 - 09.2025
- Ensure customers are greeted, respected, and feel welcome and comfortable.
- Handling cash, credit card processing, and employee badge payroll deduction.
- Making connection
- Restocking areas as needed
- Checking expiration dates
- Follow HACCP procedures by documenting temperatures and following cleaning guidelines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Nutrition Care Patient Services Representative
Huntsman Cancer Hospital
06.2023 - 09.2025
- Restock the area as needed throughout the shift and at the end of the change.
- Practices appropriate cash handling procedures.
- Maintains proper food safety measures and cleans the work area continually to maintain adequate sanitation.
- Serves as a liaison for the assigned inpatient care unit to meet meal service, orders, and delivery needs.
- Responds to patient calls and pages regarding meal service and help resolve or refer any problems to the appropriate individual.
- Interacts and coordinates with doctors, nurses, dietitians, health care assistants, and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.
- Interacts with the patient by explaining the Nutrition Care Services program, collecting personal preferences, recording meal requests, and personally delivering each meal of the day.
- Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.
- Assists patients with making nutrition selections that are compliant with their diet.
- May collect trays and clean patient care unit galley after meals.
- May prepare patient areas for trays before meals and deliver the appropriate tray to each patient
- Provided exceptional customer service by addressing patient inquiries and resolving concerns efficiently.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Barista
Huntsman Cancer Hospital
06.2023 - 09.2025
- Make connections with Starbucks customers from patients and patient families to employees, Administration and physicians.
- Continue customer relations with freshly made beverage at the finished station by calling their name and handing the drink or food to the customer
- Trained to handle all customer needs from service-to-service recovery
- Create beverages to the Starbucks standards following recipes and customers’ requests
- Assisting the Starbucks customers with the sandwich/pastry station in following their orders such as heating up a pastry
- Trained and proficient on the new system of online ordering
- Ensure customers are greeted and orders are accurate to their request
- Follow HACCP procedures by documenting temperatures, following cleaning guidelines, utilizing the three-compartment sink, labeling and dating food items as well as FIFO
- Set up the Starbucks store to Starbucks standards and planograms
- Restocking area as needed with paper products, mixes, and other needed items to continue the flow of operations
- Taking inventory and pulling food items for next day service
- Trained and understand the Point of Service including making all cash handling procedures: making change, cashout, credit card processing and employee badge payroll deduct
- Trained to cover all stations in Starbucks
- Prepared high-quality beverages and maintained cleanliness of work area.
- Implemented efficient workflow processes to enhance order accuracy and speed.
Medical Assistant
NOMI COVID
03.2020 - 06.2022
- Proficient in taking patient vitals, performing EKGs, and assisting with minor medical procedures
- Excellent communication skills demonstrated through effectively communicating with patients, families, and healthcare providers
- Managed and oversaw the daily operations of a busy Covid unit, including patient intake, monitoring, and discharge procedures
- Utilized infection control protocols to ensure the safety and well-being of patients, staff, and visitors in the Covid unit
- Collaborated with healthcare team members to develop and implement individualized care plans for Covid-positive patients
- Administered medications, treatments, and emergency interventions as necessary to address symptoms and complications associated with Covid infection
- Provided emotional support and education to patients and their families regarding Covid-19 and the treatment process
- Administered patient screenings and COVID-19 tests, ensuring accurate results and timely processing.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency and patient flow.
Medical Assistant
Clinica Medica De Las Americas
10.2018 - 03.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment. Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs. Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists. Helped patients complete necessary medical forms and documentation.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Assisted healthcare providers with examinations, effectively preparing patients and maintaining a sterile environment.
- Trained new staff on operational procedures, fostering teamwork and knowledge sharing among team members.
Customer Service Cashier
McDonalds
01.2018 - 12.2019
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at the beginning and end of each shift.
- Enabled customers to feel welcomed, meaningful, and appreciated by answering questions about products sold throughout the store.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated significant issues to the supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted customers with inquiries, ensuring a positive dining experience.
- Processed customer transactions efficiently using point-of-sale systems.
Customer Service Agent
Century Link
02.2015 - 10.2018
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped many customers daily with a positive attitude and focused on customer satisfaction.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Managed customer inquiries and resolved issues efficiently through multiple communication channels.
Sandwich Artist Pro
Subway
06.2013 - 02.2015
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments. Worked effectively in fast-paced environments.
- Prepared high-quality sandwiches while adhering to food safety regulations and company standards.
- Trained new team members on efficient sandwich assembly and customer service best practices.
Education
Certificate - Phlebotomy
Salt Lake Community College
Salt Lake City, UT05-2003
No Degree - Medical Assistant
University of Utah
Salt Lake City, UT06-2025
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UT08-2023
Skills
- HIPAA regulations knowledge
- Organized appointment management
- Customer engagement
- Proficient in medical terminology
- Customer service
- Medical terminology knowledge
- HIPAA compliance
- EMR / EHR
- Patient-focused care
- Phlebotomy
- Procedure assistance
- CPR
- Compassionate
- Phlebotomy techniques
- Specimens collection and processing
- Laboratory specimen collection
Accomplishments
- Recognized for outstanding dedication to patient care.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish- read, write and speak
English- read, write and speak
Section name
- Patient Education and Communication: Provided comprehensive education on dietary guidelines and health plans, translating complex information into accessible guidance. These capabilities equip you to effectively communicate medical procedures, treatments, and medication instructions to patients.
- Documentation and Record Keeping: Consistently maintained detailed and systematic patient records, documenting progress and dietary modifications with precision. Proficiency in these areas is vital for accurate updating of electronic health records and medical charts.
- Compassion and Empathy: Engaged with individuals facing intricate health and emotional challenges, offering supportive and empathetic interactions. Demonstrating emotional intelligence is imperative when caring for patients who are ill, injured, or experiencing distress.
- Inventory Management and Regulatory Compliance: Oversaw inventory levels and ensured adherence to health and safety standards. This experience reflects the capability to manage medical supplies efficiently and comply with established protocols, including those related to infection control.
Timeline
Medical Assistant
Huntsman Cancer Hospital
09.2025 - Current
Bistro
Huntsman Cancer Hospital
06.2023 - 09.2025
Nutrition Care Patient Services Representative
Huntsman Cancer Hospital
06.2023 - 09.2025
Barista
Huntsman Cancer Hospital
06.2023 - 09.2025
Housekeeper
Hilton
06.2022 - 11.2025
Medical Assistant
NOMI COVID
03.2020 - 06.2022
Medical Assistant
Clinica Medica De Las Americas
10.2018 - 03.2020
Customer Service Cashier
McDonalds
01.2018 - 12.2019
Customer Service Agent
Century Link
02.2015 - 10.2018
Sandwich Artist Pro
Subway
06.2013 - 02.2015
Certificate - Phlebotomy
Salt Lake Community College
No Degree - Medical Assistant
University of Utah
No Degree - General Studies
Salt Lake Community College