Diana Cueva
Irving ,TX
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dental receptionist position. Ready to help team achieve company goals.
Dedicated dental professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Krogers Grocery Store
Irving, TX
07.2022 - 10.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Stocker Associate
Walmart
Irving , TX
08.2020 - 07.2022
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Took on customer service duties, contributing with teams of up to Number to achieve top ratings in satisfaction surveys.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Maintained inventory and ordered new supplies to meet expected needs.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated RF scanners to track merchandise and verify contents of containers.
- Maintained fitness in order to move merchandise efficiently and safely.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Answered customer questions and provided detailed product information.
- Changed sales floor signs to show current pricing and support product promotions.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Performed inventory counts and stocked merchandise.
- Maintained effective team member communication.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
Education
Diploma - High Schooling
Irving High School
Irving, TX 08.2018 - 10.2021
Associates - Diagnostic Medical Sonography
North Lake College
Irving, TX 01.2023 - Current
Skills
Customer assistance
Money handling
Retail merchandising
Cash drawer management
Purchase assistance
Liquor law compliance
Product and service sales
Receipt and refund issuance
Guest inquiries
Currency counting
Identification checks
Safe verifications
Product knowledge
Reports and documents
Cleaning and sanitizing
Time management skills
Product restocking
Stocking and replenishing
Refunds and exchanges
Cash Handling
Staff Training
Proficient in [Software]
Cash register operation
Timeline
Associates - Diagnostic Medical Sonography
North Lake College
01.2023 - Current
Cashier
Krogers Grocery Store
07.2022 - 10.2022
Stocker Associate
Walmart
08.2020 - 07.2022
Diploma - High Schooling
Irving High School
08.2018 - 10.2021