Diana Dailidonis
Indianapolis,Indiana
Summary
Professional healthcare leader with comprehensive experience in quality, risk management, patient safety and project management. Proven track record in enhancing team performance and achieving clinical excellence. Strong focus on collaboration, adaptability, and delivering high-quality results. Skilled in leadership, critical thinking, and effective communication. Seeking to continually improve organizational processes, improving patient care, safety, and outcomes as a healthcare leader.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Network Director Blood Management
Community Health Network
04.2023 - Current
- Direct oversite of the Network Blood Management program
- Secured key partnerships with physicians, nursing leadership, lab leaders, and educators that contributed to the growth of the Blood Management program and patient safety goals
- Collaborates with physicians, nursing, and lab leaders to ensure clinical practice compliance with Network transfusion related policies and regulations
- Monitors and reports Network blood utilization and wastage
- Collaborates with Information Technology teams in the development and improvement of PowerBI dashboard and EPIC reports for Blood Management Program
- Collaborates with Information Technology teams regarding data metrics, design, redesign, and enhancements to EMR ordering and documentation tools
- Development/improvement/maintenance/ownership of Blood Management/Transfusion related polices
- Reviews and makes recommendations for performance improvement based on blood product usage statistics and dashboards
- Works with Network education to provide caregivers with learning tools on transfusion related topics
- Reviews data for wastage, utilization, transfusion reactions and develops process improvement initiatives with stakeholders
Director of Ambulatory Quality
Community Health Network
09.2017 - 04.2023
- Partners with physician work group leaders in monitoring processes to help meet annual goals
- Implements and manages the quality and safety program for Community's Integrated Physician group and ambulatory outpatient locations
- Oversite of policies/procedures for the Ambulatory quality management program
- Assist ED Safety & Patient Experience with Culture of Safety work for ambulatory
- Designs, directs, conducts and coordinates quality management activities related to performance improvement, patient safety, corporate compliance and outpatient hospital department accreditation
- Participates root cause analysis, failure mode and effect analysis, and other risk analysis activities related to ambulatory events
- Spearheaded professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops
- Developed performance improvement processes to reduce fall rates, medication errors, prevention and management of temperature excursions in the practice setting
- Directed Patient Safety Coordinator program
- Communicates necessary information to departments/services when problems or opportunities to improve patient care, patient safety practices, and/or corporate compliance arise
- Coordinate with acute Quality Directors for Joint Commission surveys of ancillary services as needed to develop responses in relation to deficiencies
- Development and management of Ambulatory Safety Call
- Facilitate Ambulatory Peer Review for CPN Physicians and Advanced Practice Providers
- Creation/Oversite of CPN Dismissal Review Committee
- Collaboration with Safety and Security regarding events in our practices
- Partner in CPN quality work groups for PVP, AWV, Diabetes management, COPD, SDOH and Amb
- Assist with Risk Management as needed
- Sit on various Grievance Committees
- Ambulatory Policy Committee Chair
Risk Manager for CHN and CHE
Community Health Network, Inc.
02.2013 - 09.2017
- Managed risk events that occur at Community North, and Community East Hospitals via identification, monitoring, evaluating, educating and participating in process improvement
- Management of patient relations and risk events
- Develop and maintain excellent working relationships with patients, their families, peers, hospital leadership and staff
- Facilitator for several Medical Staff Committees, regular attendee to Medical Staff Quality Assurance Committee
- Quality/Risk representative for leadership orientation
- Facilitator for CHN/CHE Fall team and Fall Champions
- Network Fall Team representative for CHN Quality/Risk Department
- Maintaining highest volume of patient grievances in Network while at CHN
- Facilitate RCA events
Nurse Manager, Emergency Department
Community Health Network, Inc.
06.2007 - 02.2013
- Served as an example and trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Supervised, directed and motivated high-quality performance from nursing staff and technicians
- Delivered expert case management, medication administration and emergency intervention
- Mitigated risk in department
- Participated in RCA, Barrier Analysis associated with Emergency department events
- Established and continuously optimized unit schedules and individual work assignments
- Co-Managed 130 employees at Community East Emergency department
- 24/7 accountability to unit
- Clinical duties as needed
Registered Nurse – Adult Intensive Care Unit/Progressive Care Unit – PRN
Wishard Hospital
01.2010 - 12.2012
Registered Nurse Level II – Cardiac Intensive Care Unit
Indiana Heart Hospital
01.2006 - 12.2007
Care Manager – Emergency Department
Community Hospital-East
01.2005 - 12.2007
Student Nurse Extern – Emergency Services & ICU
Community Hospital-East
01.2003 - 12.2005
Student Nurse Extern
Methodist Hospital
Education
Master of Science - Nursing Administration
Indiana University School of Nursing
Indianapolis, IN12.2014
Bachelor of Science - Nursing
Indiana University School of Nursing
Indianapolis, IN05.2005
Skills
- Project Coordination
- Servant leadership
- Proficient in Customer Engagement and Team Support
- Multitasking and organization
- Independently Driven
- Process Quality Improvement
- Patient Experience
- Risk Management
- Data Analysis Skills
- Process Optimization
- Culture of Safety
- Clinical Expertise - Emergency Dept & Critical Care
Certification
Certified Professional in Healthcare Quality (CPHQ)
2021-Current
CURRANT COMMITTEES
Patient Blood Management
Red Rule Steering Committee
Network Patient Safety
OB Hemorrhage Committee
Patient Safety Coalition - Blood Management
SABM Communications
LICENSURE
State of Indiana #28164482A
2005-Current
REFERENCES
Available upon request
Timeline
Network Director Blood Management
Community Health Network
04.2023 - Current
Director of Ambulatory Quality
Community Health Network
09.2017 - 04.2023
Risk Manager for CHN and CHE
Community Health Network, Inc.
02.2013 - 09.2017
Registered Nurse – Adult Intensive Care Unit/Progressive Care Unit – PRN
Wishard Hospital
01.2010 - 12.2012
Nurse Manager, Emergency Department
Community Health Network, Inc.
06.2007 - 02.2013
Registered Nurse Level II – Cardiac Intensive Care Unit
Indiana Heart Hospital
01.2006 - 12.2007
Care Manager – Emergency Department
Community Hospital-East
01.2005 - 12.2007
Student Nurse Extern – Emergency Services & ICU
Community Hospital-East
01.2003 - 12.2005
Bachelor of Science - Nursing
Indiana University School of Nursing
Certified Professional in Healthcare Quality (CPHQ)
2021-Current
Student Nurse Extern
Methodist Hospital
Master of Science - Nursing Administration
Indiana University School of Nursing
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