Summary
Overview
Work History
Education
Skills
Timeline
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Diana Dalton

Huntersville,NC

Summary

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Responsible, hardworking Key Manager with 3 years in supporting management functions for lululemon. Led team of educators to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Key Leader/Educator

Lululemon Athletica
Memphis, NC, TN
01.2020 - Current
  • Help create an environment where our educators feel a sense of belonging and have the chance to grow
  • Lead by example creating an exceptional guest experience by assessing the floor and providing technical product education
  • Coordinate the education, training, and management of new employees
  • Serve as the Birkdale store community liaison, booking team sweats and promoting the lululemon brand in the Huntersville, NC community
  • Managed the supplies budget of a top selling store that grossed over $6 million in annual sales
  • Created employee schedules and developed processes for resolving employee and customer conflicts
  • Evaluate and recommend new ways to foster a culture of inclusiveness and diversity
  • Responsible for facilitating an outstanding guest experience in the store
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
  • Provide sales floor leadership to team members, including planning salesfloor coverage and making decisions in the moment to maintain efficiency and effectiveness of the floor operations
  • Planning strategically by placing educators where they will succeed, grow confident as well as support the needs and goals of the business
  • Open and close the store according to lululemon standard operating procedures
  • Counted registers and cleaned and secured shop at end of shift
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store
  • Developed professional relationships to improve retention of key customers
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Educated staff on organizational mission and goals to help employees achieve success
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Developed effective improvement plans in alignment with goals and specifications

Coordinator of Stewardship

Alfred University
Alfred, NY
01.2017 - 01.2020
  • Events and VISA Program
  • Planned fundraising events for potential board of trustee members, high-net-worth, and established alumni donors
  • Maintained Alfred’s event database to track and coordinate events across various university departments
  • Served as a liason between the advancement and admissions office
  • Negotiated contracts with vendors for small events in numerous cities
  • Coordinated travel for Alfred University's president
  • Assisted in the coordination and distribution of invitations, the tracking of guests and the coordination of vendors for events
  • Experience with Blackbaud/Raiser's edge
  • Coordinated Alfred's first annual day of giving
  • Executed special projects and initiatives as assigned
  • Professional Development: Academic Impressions Management of Alumni Volunteers conference 2019 Engaging and Stewarding top donors 2020
  • Designed and edited promotional publications such as brochures
  • Established goals and procedures for solicitation, funds management and disbursement
  • Managed budgets for staff operations to keep costs low and maximize profits
  • Assigned work to fundraising staff and monitored performance to meet targets
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Managed time efficiently in order to complete all tasks within deadlines
  • Excellent communication skills, both verbal and written
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and a fast-paced environment
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic

Administrative Assistant

Mercer University
Macon, GA
01.2010 - 01.2013
  • Organized the bi-annual cadet commissioning ceremony, military ball, freshman cadet orientation, and annual department trip to Normandy
  • Administered the department’s $43,000 annual budget including recording purchases, approving invoices, and escalating issues to senior management
  • Oversaw the department’s work study students
  • Activities and Leadership
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Assisted development and implementation of new administrative procedures

Sustainer Board Secretary

Holy Rosary School
Charlotte, Duluth, NC, MN

Education

M.S - Counseling Psychology

Gannon University
Erie, PA
1992

B.A. - Communications

Gannon University
1988

Skills

  • Keyholder
  • Key stakeholder relationship building
  • Key Performance Indicator (KPI) Monitoring

Timeline

Key Leader/Educator

Lululemon Athletica
01.2020 - Current

Coordinator of Stewardship

Alfred University
01.2017 - 01.2020

Administrative Assistant

Mercer University
01.2010 - 01.2013

Sustainer Board Secretary

Holy Rosary School

M.S - Counseling Psychology

Gannon University

B.A. - Communications

Gannon University

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Diana Dalton