Diana Daniel
Dumfries,VA
Summary
Dynamic individual with hands-on experience in several different areas and a talent for navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Professional Violinist
Freelance
09.2010 - Current
Patient Representative
Outsource Receivables
03.2016 - 09.2017
- Created customized payment plans, working with patients and billing representatives to assess and meet individual needs.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Maintained up-to-date information in electronic medical records software.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Processed payments via phone and in person.
Substitute Teacher
Craven County Public Schools
08.2014 - 05.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to seamlessly continue student education and reinforce core concepts.
- Implemented classroom management techniques to maintain positive learning environment.
- Assisted students in mastering subject material and preparing for tests.
Bank Teller
Trustmark National Bank
03.2013 - 11.2013
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Station Agent
American Eagle Airlines
08.2012 - 11.2012
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Guided aircraft to and from terminal gates using correct motions and safety equipment.
- Serviced power, air conditioning, cabin interior and other areas of aircraft with efficiency.
- Checked aircraft manifests for accuracy.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Recreation Attendant
Marine Corps Community Services
06.2011 - 08.2011
- Delivered excellent customer service at front counter
- Prepared food and operated cash registers
- Routinely completed custodial and general maintenance duties
- Insured physical security requirements were maintained at closing
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Intern, Office of the Chief Information Officer
Defense Security Service
06.2010 - 08.2010
- Assisted in the development of the Vulnerability Assessment Operating Instruction
- Proofread Information Technology (IT) support packages
- Assisted in reconciling agency phone bills
- Completed the inventory of computers, printers, and cell phones throughout the agency
Intern, Industrial Security Field Operations
Defense Security Service
06.2009 - 08.2009
- Assisted the Office of the Designated Approving Authority (ODAA) Headquarters staff in updating agency database for Certification and Accreditation (C&A) actions
- Proofread security documentation for flag level staff
- Reviewed/organized inspection data for Industrial Security Field Operations
- Organized files and correspondence on network shared drives
Administrative Assistant
University of North Carolina School of the Arts
09.2008 - 05.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting students and teachers.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor's Degree - Violin Performance
University of North Carolina School of The Arts
Winston-Salem, NC, United States05.2012
Skills
- Organizational and time management
- Verbal and written communication
- Critical thinking
- Computer/Data entry skills
- Multi-tasking
- Dependable and responsible
- Quality assurance
- Teamwork and collaboration
- Adaptability
- Professional networking
- Conflict resolution
Timeline
Patient Representative
Outsource Receivables
03.2016 - 09.2017
Substitute Teacher
Craven County Public Schools
08.2014 - 05.2015
Bank Teller
Trustmark National Bank
03.2013 - 11.2013
Station Agent
American Eagle Airlines
08.2012 - 11.2012
Recreation Attendant
Marine Corps Community Services
06.2011 - 08.2011
Professional Violinist
Freelance
09.2010 - Current
Intern, Office of the Chief Information Officer
Defense Security Service
06.2010 - 08.2010
Intern, Industrial Security Field Operations
Defense Security Service
06.2009 - 08.2009
Administrative Assistant
University of North Carolina School of the Arts
09.2008 - 05.2009
Bachelor's Degree - Violin Performance
University of North Carolina School of The Arts