Diana Darko
North Salt Lake,UT
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Oaks Medical Group
Bountiful, UT
02.2024 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Medical Assistant
Huntsman Cancer Institute
Salt Lake City, UT
07.2022 - 03.2023
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Customer Service Representative
Marshall retail Group
Salt Lake City, UT
12.2020 - 12.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
HBF Airports
Salt Lake City, UT
07.2019 - 03.2020
- Welcomed customers, offering assistance to help find necessary store items.
- Helped customers find specific products, answered questions and offered advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
Associate of Science - Nursing
Joyce University
Draper, UT04-2026
Medical Assistant - Health Sciences
Eagle Gate College
Salt Lake City, UT11.2021
High School Diploma -
West High School
Salt Lake City, UT07.2018
Health Science -
Kalvary School Limited
Accra, Ghana06.2015
Some College (No Degree) - Nursing
Salt Lake Community College
Salt Lake City, UTSkills
- Customer assistance
- Sanitation and sterilization
- Phlebotomy
- Restocking lab supplies
- Stocking supplies
- Using a scale
- EKG set up and monitoring
- Medical records maintenance
- Proper storage procedures
- Sharps disposal
- Quality control
- HIPAA
- Organizational skills
- Multitasking
- Team management
- Medical terminology
- Team collaboration
- Customer service
- Immunization administration
- Suture removal
- Wound care management
Languages
Twi
Native/ Bilingual
English
Full Professional
Timeline
Medical Assistant
Oaks Medical Group
02.2024 - Current
Medical Assistant
Huntsman Cancer Institute
07.2022 - 03.2023
Customer Service Representative
Marshall retail Group
12.2020 - 12.2021
Cashier
HBF Airports
07.2019 - 03.2020
Medical Assistant - Health Sciences
Eagle Gate College
High School Diploma -
West High School
Health Science -
Kalvary School Limited
Some College (No Degree) - Nursing
Salt Lake Community College
Associate of Science - Nursing
Joyce University
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