Diana Daubert
Cary,NC
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. In-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lidl US
03.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Hardlines Team Lead
Walmart
10.2020 - 03.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
- Implemented loss prevention measures, reducing shrinkage rates significantly within the department over time.
- Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
- Collaborated with HR on recruitment efforts for the hardlines department, attracting top talent and maintaining a high-performing team.
- Championed safety initiatives among team members, contributing to a reduced number of workplace accidents within the department area.
- Ensured compliance with company policies as well as local, state, and federal regulations pertaining to retail operations within the hardlines sector (i.e. Firearms sales)
Entertainment Department Manager
Walmart
01.2019 - 10.2020
- Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
- Managed vendor relationships to negotiate favorable terms, pricing agreements, and timely product deliveries.
- Coordinated special events or promotional activities within the department to drive customer interest and increase sales opportunities.
- Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
- Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
- Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations.
- Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
- Maintained up-to-date knowledge on industry trends, products, and technology advancements for better customer service delivery.
- Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
- Built a high-performing team through effective recruitment, training, and performance evaluations of electronics staff members.
Assistant Store Manager
Domino's Pizza
03.2015 - 08.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Cap 2 Associate
Walmart
10.2018 - 01.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
Cashier and Impulse Merchandise Associate
Walmart
08.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Volunteered to assist with D82 and D1 operational needs, such as running McLane's delivery, completing price changes and section work, and putting out clip strips.
Customer Lead
Food Lion
12.2015 - 06.2016
- Increased customer retention rates by developing targeted outreach programs and maintaining strong relationships with key clients.
- Enhanced customer satisfaction by implementing innovative strategies and providing personalized assistance.
- Collaborated with other department managers to align company-wide efforts in delivering exceptional customer experiences.
- Boosted overall sales revenue by cross-selling products or services during routine interactions with customers.
Deli/Bakery Sales Associate
Food Lion
06.2015 - 12.2015
- Maintained safe food handling standards at all times.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
Education
High School Diploma -
Walter Hines Page High School
Greensboro, NC06.2015
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Team Building and Leadership
- Time Management
- Attention to Detail
- Employee Scheduling
- Mentoring and Coaching
- Goals and performance
Certification
ServSafe Manager issued by National Restaurant Association in July 2022
Timeline
Assistant Store Manager
Lidl US
03.2022 - Current
Hardlines Team Lead
Walmart
10.2020 - 03.2022
Entertainment Department Manager
Walmart
01.2019 - 10.2020
Cap 2 Associate
Walmart
10.2018 - 01.2019
Cashier and Impulse Merchandise Associate
Walmart
08.2017 - 10.2018
Customer Lead
Food Lion
12.2015 - 06.2016
Deli/Bakery Sales Associate
Food Lion
06.2015 - 12.2015
Assistant Store Manager
Domino's Pizza
03.2015 - 08.2019
High School Diploma -
Walter Hines Page High School