Diana Decker
La Vergne,TN
Summary
Results-driven Operations Supervisor with extensive expertise at FedEx Logistics, known for enhancing operational efficiency and team development. Achieved a remarkable 60% reduction in employee turnover while consistently ranking at the top in productivity through a strong focus on Quality Assurance and Effective Team Formation. Proficient in AS400, dedicated to creating collaborative environments that exceed organizational goals. Proven leader with a record of streamlining operations and driving productivity in fast-paced settings.
Overview
37
37
years of professional experience
Work History
Operations Supervisor
FedEx Logistics
08.2019 - 12.2024
- Managed comprehensive tasks including hiring, performance evaluations, and coaching to support operational efficiency.
- Conducted bi-weekly coaching sessions.
- Coordinated daily workload distribution.
- Achieve exactness through consistent day-to-day auditing processes.
- Organized regular safety and educational meetings.
- Managed production schedules by the hour to ensure timeliness.
- Built collaborative working relationships through effective mentoring, negotiation, and problem-solving for staff.
- Delivered effective Hazmat instruction and procedural guidance.
- Streamlined processes by holding frequent safety meetings aimed at improving workplace security and health measures.
- Earned Bravo Zulu Award for establishing a provisional shipping facility post-tornado.
- Coached Leads to enhance their career progression.
- Did all FedEx branding within the facility
Supervisor
O’Reilly Distribution
08.2011 - 06.2019
- Directed staff of up to 50; oversaw onboarding, reviews, and delegation of tasks within a dynamic environment.
- Led regular bi-weekly evaluations focused on continuous development.
- Managed and executed workload plans each day.
- Verified data accuracy through consistent daily audits.
- Organized regular safety briefings and training.
- Tracked production every hour, maintaining punctual project completions.
- Fostered team collaboration by mentoring, negotiating and addressing staff challenges.
- Implemented robust procedures for hazmat handling.
- Led efforts to reduce theft and minimize accidents by organizing monthly safety discussions.
- Achieved all set targets.
- Enhanced efficiency resulting in a 10% productivity gain.
- Secured an unprecedented 100% score on the inaugural hazmat inspection.
Area Manager
Borders Group Inc
La Vergne, USA
07.1993 - 06.2019
- Supervised over 80 associates in a high-volume logistics center.
- Directed sortation department, forklift operations, PTL (Put to Light) activities, and calendar tasks.
- Managed coordination of employee activities.
- Managed shipment timeliness.
- Created and submitted thorough analytical documents.
- Evaluated output levels, standards for quality and operational hours.
- Developed employees by coaching and counseling while providing essential training.
- Developed initiatives to decrease injury occurrences.
- Assisted in creating a strategy to enhance facility efficiency.
- Analyzed workforce reports on a daily, weekly, and monthly basis.
- Performed mid-year and annual employee assessments.
- Managed project files, databases, spreadsheets, and relevant documentation.
- Continuously improved operations, reduced turnaround times, and streamlined work processes.
- Coordinated project schedule considering process, logic, workforce, and cost constraints.
- Collaborated with human resource team to identify and address operational requirements.
- Created comprehensive training curriculum for onboarding employees.
- Provided support in planning, estimating, controlling, and managing facility projects.
- Provided training and development for eight departments.
- Participated actively in initiating the development of the Calendar.
- Provided comprehensive training to new employees.
- Managed distribution to more than 1000 international kiosk locations.
- Contributed to the implementation of the Spirit program, elevating DC productivity.
- Achieved sustained top ranking for the 712 building, moving from number 12 to number 1, with added productivity gains.
- Started operations at the 709 building, training and coaching team members on the new process.
Manager
Waldenbooks
01.1988 - 06.1993
- Directed and coordinated daily tasks of employees.
- Maintained monthly budget accuracy within a 2% variance of projections.
- Reduced excess employee working time through better enforcement of time management.
- Managed supply chain processes to ensure timely and efficient procurement of merchandise within the facility.
- Reduced employee turnover by 60% through active listening and comprehensive training.
- Boosted OPH by 10% via effective coaching methods.
- Participated in designing operational processes for the Waldenbooks Distribution Center in Tennessee.
- Facilitated training for new team members across multiple departments.
- Executed a large-scale return to vendor, processing more than 800,000 items in under a week.
Skills
- Skill Enhancement Training
- Quality Assurance
- Effective Team Formation
- AS400
- Safety
- WMS
- Compliancy Reports
- Cultural Competency Training
- Detailed Observation
- Cost Evaluation
- Team Member Evaluation
- Team Development
- Operational Strategy Development
- Vocollect Proficiency
Timeline
Operations Supervisor
FedEx Logistics
08.2019 - 12.2024
Supervisor
O’Reilly Distribution
08.2011 - 06.2019
Area Manager
Borders Group Inc
07.1993 - 06.2019
Manager
Waldenbooks
01.1988 - 06.1993
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