Diana Phan
Arlington
Summary
Dynamic professional with extensive experience at Old Navy, adept at driving sales and enhancing customer satisfaction through persuasive communication and strategic sales forecasting. Proven ability to train and develop teams while ensuring regulatory compliance. Recognized for achieving sales goals and fostering a collaborative work environment.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ICU Nurse
Methodist Mansfield Medical Center
Mansfield
07.2020 - Current
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
- Trained new nursing staff and students, sharing knowledge and best practices in critical care nursing.
- Provided emotional support to patients' families during difficult times.
Barista Shift Supervisor
Starbucks
Arlington
08.2024 - 01.2025
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Analyzed sales data to identify trends and adjust strategies for maximizing profits.
- Ensured compliance with health department regulations related to food handling practices.
Department Manager
Old Navy, Gap
Arlington
01.2019 - 03.2020
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with company policies and relevant regulations.
Sales Associate
Old Navy, Gap
Arlington
08.2016 - 01.2019
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
Education
M.D. - Cardiologist
Columbia University
New York, NY05-2027
Bachelor of Science - Nurse
University of Texas At Austin
Austin, TX06-2020
Skills
- Cardiac assessment
- Patient monitoring
- Critical care knowledge
- Team collaboration
- Time management
- Employee training
- Communication skills
- Regulatory compliance
- Fitting room maintenance
- Persuasion techniques
- Reading comprehension skills
- Product demonstrations
- Professional demeanor
- Sales forecasting
- Self-checkout assistance
- Outgoing personality
- Teamwork and collaboration
- Reliable and punctual
- Display setup
- Sales goals attainment
- POS system operation
- Promotional support
- Upselling
- Task prioritization
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- CPR certification
- EMT certification
- ADD certification
Timeline
Barista Shift Supervisor
Starbucks
08.2024 - 01.2025
ICU Nurse
Methodist Mansfield Medical Center
07.2020 - Current
Department Manager
Old Navy, Gap
01.2019 - 03.2020
Sales Associate
Old Navy, Gap
08.2016 - 01.2019
M.D. - Cardiologist
Columbia University
Bachelor of Science - Nurse
University of Texas At Austin