Diana De Jesus-Torres
Marina,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Cardiothoracic Surgery Program Manager
Montage Medical Group
Monterey, CA
03.2024 - Current
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Educated patients on preventative health care practices, nutrition, and lifestyle choices.
- Provided follow-up care for previously discharged patients.
- Collaborated with other healthcare professionals to coordinate patient care plans.
- Provided medical advice and support to patients, families, and healthcare personnel.
- Provided guidance and mentorship for junior medical staff members.
- Educated patients about their medical conditions and treatment options.
- Stayed up-to-date with current trends in medicine through continuing education courses.
- Collaborated with healthcare professionals to develop treatment plans for patients.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Facilitated referrals to specialists when necessary.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff.
- Explained policies, procedures and services to patients.
Cardiothoracic & Vascular Surgery Department Coordinator I
PCCVS/ Palo Alto Medical Foundation
Monterey, CA
10.2007 - 02.2023
- Patient registration & Surgery scheduling using Epic EHR software, Amazing Charts EHR software, and Microsoft Outlook Calendar
- Physician certification renewals and credentialing specialist
- Custodian of medical records & ICD-10 and CPT coding specialist
- Insurance verification & insurance prior authorization coordinator
- CMA duties (Ex: patient vitals, suture/staple removal, wound care)
- Oversees all in-office daily operations, and administrative support to Cardiac electrophysiologists & Cardiothoracic surgeons.
- Communicated with patients with compassion while keeping medical information private.
- Managed inventory of supplies for the department ensuring adequate stock levels were maintained at all times.
- Organized and maintained filing systems for all documents related to the department's operations.
- Actively participated in weekly team meetings to discuss current initiatives.
Front Office Administrator/Spa Concierge
Energia Body Centre/Energia Spa
Monterey, CA
08.2006 - 11.2008
- Customer service for retail merchandise, and answer multi-phone system
- Arranged reservations for spa services, personal training sessions, bridal parties, corporate events, and member concierge
- Provides administrative assistance to Front Desk Manager, Member Concierge Manager & Spa Manager
- Client registration
- Facilitates daily overall transactions through MindBodyOnline Software.
- Performed general clerical duties such as photocopying, faxing, scanning .
Front Office Supervisor/ Bell Manager
Cupertino Inn/ The Grand Hotel
Sunnyvale, CA
07.1999 - 02.2006
- Provided administrative assistance to Sales Manager.
- Document company information into Act! Software & facilitated Sales event tours.
- Maintained new referral tracking system.
- Arranged front office staff meeting; assisted managers in training new employees.
- Facilitated communication between Front Office Staff, Bell Staff, and Night Audit Staff by initiating conferences and providing data on Hotel operations.
- Guest registration.
- Arranged group reservations, company reservations, & direct reservations through Unirez E-mail System & Libica Software.
- Arranged front office schedules, bell staff schedules, & documents bell staff work hours & pay rates per pay period to A.R.
- Monitored guest check-in and check-out procedures.
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
- Resolved customer complaints in a timely manner.
- Collaborated with marketing teams on campaigns that would increase foot traffic in the lobby area as well as throughout the entire hotel property itself.
Education
Masters of Science in Health Care Administration -
California State University East Bay
Hayward, CA01.2015
Bachelors of Science in Kinesiology -
California State University Monterey Bay
Seaside, CA01.2010
A.S. in Physical Education Aide/A.A. in University Studies -
Monterey Peninsula College
Monterey, CA01.2008
High School Diploma -
Santa Clara High School
Santa Clara, CA01.1999
Skills
- Detail-oriented
- Hospitality & Healthcare Industry
- Multi-tasking
- Project management
- Time management
- Budget management
- Telephone skills
- Customer service
- Computer skills- MS Office Applications
- Epic
- Amazing Charts
- QuickBooks
- MindBodyOnline
- Libica
- Kronos
- Lawson
- Act! Software
- Customer Service
- Team Leadership
- Attention to Detail
- Critical Thinking
- Clinical education
- Patient records administration
- Patient Health Education
- Clinic Administration
- Healthcare/ Practice Management
- HIPAA/ Records Management
- Insurance Verification
- Direct Patient Care
References
Available Upon Request
Timeline
Cardiothoracic Surgery Program Manager
Montage Medical Group
03.2024 - Current
Cardiothoracic & Vascular Surgery Department Coordinator I
PCCVS/ Palo Alto Medical Foundation
10.2007 - 02.2023
Front Office Administrator/Spa Concierge
Energia Body Centre/Energia Spa
08.2006 - 11.2008
Front Office Supervisor/ Bell Manager
Cupertino Inn/ The Grand Hotel
07.1999 - 02.2006
Masters of Science in Health Care Administration -
California State University East Bay
Bachelors of Science in Kinesiology -
California State University Monterey Bay
A.S. in Physical Education Aide/A.A. in University Studies -
Monterey Peninsula College
High School Diploma -
Santa Clara High School
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