Diana DE JESUS
Auburndale,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
OFFICE MANAGER
DYNAMIC SECURITY OF FL LLC
05.2021 - 07.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
New Patient Coordinator
Agnini Family Dental Center
09.2020 - 06.2021
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 5 employees
FRONT DESK /Billing Specialist
EYE SURGERY AND LASER CENTER LLC
03.2018 - 08.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed appointments, communicated with patients, and updated patients records.
- Resolved patients problems and complaints.
- Scheduled office meetings and patient appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
Education
High School Diploma -
LAKE GIBSON HIGH SCHOOL
LAKELAND, FL05.2014
Skills
- Data Entry
- Operations Management
- Office Management
- Bookkeeping
- Billing
- Scheduling
- Workflow Planning
- Organizational Skills
- Excellent Multi-Tasking Ability
- Invoicing and Billing
- Credit and Collections
- Payroll and Budgeting
- Report Preparation
- Financial Accounting
- Clerical Support
- Office Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OFFICE MANAGER
DYNAMIC SECURITY OF FL LLC
05.2021 - 07.2022
New Patient Coordinator
Agnini Family Dental Center
09.2020 - 06.2021
FRONT DESK /Billing Specialist
EYE SURGERY AND LASER CENTER LLC
03.2018 - 08.2020
High School Diploma -
LAKE GIBSON HIGH SCHOOL
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