Diana Delmas
Chesterfield,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Residential Counselor
Chesterfield County
Chesterfield, VA
01.2024 - Current
- Delivered individualized counseling and support, conducting assessments to develop effective care and intervention plans.
- Led group activities and therapeutic sessions to promote social engagement and emotional well-being in diverse populations.
- Monitored and documented behavioral progress, collaborating with multidisciplinary teams, families, and external agencies to align on care strategies.
- Enforced safety protocols and utilized crisis intervention techniques to maintain a secure, supportive environment in high-stress settings.
- Supervised medication administration according to physician instructions.
Billing Specialist
Care Advantage Inc
Midlothian, VA
03.2024 - 10.2025
- Addressed billing inquiries by processing accurate invoices within deadlines.
- Maximized reimbursement by following up on unpaid claims and submitting appeals.
- Maintained compliance with internal standards in patient billing record management.
- Worked with healthcare providers to guarantee accurate coding and documentation.
- Investigated incorrect billings and processed refunds as necessary.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Patient Service Representative
VCU Medical Center
Richmond, VA
12.2021 - 11.2024
- Verified insurance details, maintained accurate registration records, and ensured financial clearance through patient counseling and billing support.
- Led monthly team meetings to communicate updates on policies, procedures, and performance expectations.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Revenue Cycle Customer Service Liaison
Northwell Health
Glen Oaks, NY
09.2017 - 12.2023
- Collected and verified patient demographic, insurance, and financial information; ensured proper documentation for billing and compliance.
- Coordinated with payors to resolve coverage issues and support accurate claims processing.
- Conducted financial assessments to assist uninsured patients with available payment options.
- Scheduled patient services and ensured seamless coordination across departments and support functions.
Education
Associates of Arts - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Client and patient management
- Medication administration
- Insurance and billing
- Financial assessment
- Communication and interpersonal skills
- Documentation and reporting
- Crisis management and conflict resolution
- Team collaboration and training
- Customer service excellence
- Regulatory compliance
- Data entry and system proficiency
Languages
Spanish
Native/ Bilingual
Haitian Creole
Native/ Bilingual
References
References available upon request.
Timeline
Billing Specialist
Care Advantage Inc
03.2024 - 10.2025
Residential Counselor
Chesterfield County
01.2024 - Current
Patient Service Representative
VCU Medical Center
12.2021 - 11.2024
Revenue Cycle Customer Service Liaison
Northwell Health
09.2017 - 12.2023
Associates of Arts - Liberal Arts
Nassau Community College