Diana Delmas
Patient Access Representative
Chesterfield,VA
Summary
Experienced with patient financial counseling, providing clear and compassionate financial guidance to patients. Utilizes detailed financial analysis and insurance coordination to support healthcare financial operations. Knowledge of patient advocacy and compliance with healthcare regulations ensures comprehensive financial support.
Overview
8
8
years of professional experience
Work History
Residential Counselor
Chesterfield County
12.2023 - Current
- Enhanced care quality by delivering individualized counseling and developing intervention plans.
- Promoted emotional well-being through leading group activities and therapeutic sessions.
- Collaborated with multidisciplinary teams to monitor behavioral progress and align care strategies.
- Maintained safety by enforcing protocols and applying crisis intervention techniques effectively.
- Oversaw medication administration, ensuring compliance with physician instructions.
Billing Specialist
Care Advantage Inc
02.2024 - 10.2025
- Resolved billing inquiries by processing accurate invoices within established deadlines.
- Enhanced reimbursement rates by following up on unpaid claims and submitting appeals.
- Ensured compliance in managing patient billing records following internal standards.
- Collaborated with providers to ensure accurate coding and documentation practices.
- Investigated billing discrepancies and issued refunds as required to correct errors.
- Monitored accounts receivable to guarantee timely payments on outstanding invoices.
Revenue Cycle Customer Service Liaison
Northwell Health
08.2017 - 12.2023
- Ensured accurate patient documentation for billing and compliance processes.
- Resolved coverage issues by coordinating effectively with payors for claims processing.
- Assisted uninsured patients by conducting financial assessments and exploring payment options.
- Scheduled patient services, ensuring seamless coordination across departments and support functions.
Patient Access Service Representative
VCU Medical Center
11.2021 - 11.2023
- Ensured financial clearance through patient counseling and accurate billing support.
- Facilitated rapid patient processing during peak emergency department registration times.
- Maintained precise financial records by processing patient co-pays and deductibles.
- Enhanced hospital operations using customer service skills and system expertise.
- Accurately entered demographic and insurance data into electronic health records.
Education
Associates of Arts - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Billing administration
- Financial analysis
- Effective communication skills
- Comprehensive documentation skills
- Conflict resolution
- Exceptional customer service
- Data entry expertise
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Billing Specialist
Care Advantage Inc
02.2024 - 10.2025
Residential Counselor
Chesterfield County
12.2023 - Current
Patient Access Service Representative
VCU Medical Center
11.2021 - 11.2023
Revenue Cycle Customer Service Liaison
Northwell Health
08.2017 - 12.2023
Associates of Arts - Liberal Arts
Nassau Community College
References
References available upon request.