DIANA DEL RIO
Brooklyn,NY
Summary
Industrious and enthusiastic Creative proven to consistently meet productivity, business and customer service objectives. Aesthetic Expert skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic and empathetic in resolving internal and customer issues to maximize satisfaction.
Overview
23
23
years of professional experience
Work History
Owner and President
JAIA Hair Extensions
New York, NY
01.2005 - Current
- Launched and operates high-end, customized hair extension and image consulting company that became top ranked hair extension provider in Greater New York City.
- Cultivated and secured global network of European, South American, and Indian suppliers and importers.
- Meet with importers and evaluate product quality.
- Trained and mentored protégé hair extension artists who regularly service celebrities and television personalities.
- Designed marketing materials, website, brand management, and business operations including sales, billing, and individualized client services.
- Superior client relations and customer service resulted in client list of 100+ clients.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Consulted with customers to assess needs and propose optimal solutions.
- Generated revenues yearly and effectively capitalized on industry growth.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Manager
Local Charm Artisan Jewelry Studio
New York, NY
09.2015 - 12.2015
- Designed and set displays and marketing materials.
- Traveled to New Orleans for business meeting for product design and improvement.
- Packed up and sealed inventory and furnishings corporate decided to close down NYC location down.
- Controlled costs and optimized spending via restructuring budgets for labor, capital assets, and inventory purchasing
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established timeframes.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
Venue and Event Designer
Abounding Grace
New York, NY
11.2012 - 04.2018
- Strategized and conceptualized a design concept for venues and events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Secured materials, decor, and vendors to execute my design vision
- Selected and ordered décor and event materials.
- Supported senior leadership by developing design concepts and execution to align with organizational missions and goals for various events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Education
Bachelor of Arts - Art History And Intercultural Studies
Nyack College
Nyack, NY05.2000
Skills
- Sales and Marketing
- Project Management
- Verbal and written communication
- Negotiation
- Creative merchandising
- Improvement initiatives
- Coaching and mentoring
- Issue Resolution
- Member Support
- Communication
- Inbound Calls
- Member Servicing
- Positive Attitude
- Listening Skills
Timeline
Manager
Local Charm Artisan Jewelry Studio
09.2015 - 12.2015
Venue and Event Designer
Abounding Grace
11.2012 - 04.2018
Owner and President
JAIA Hair Extensions
01.2005 - Current
Bachelor of Arts - Art History And Intercultural Studies
Nyack College
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