DIANA DEZERN
Lovettsville,Virginia
Summary
Solution driven program and project leader with a passion for developing and motivating high performing teams. Significant experience building strong customer relationships to successfully deliver critical large-scale health care deployment and technology projects on time and on budget.
Overview
29
29
years of professional experience
Work History
Lead Project Manager, Professional Services
BD/CareFusion (CareFusion acquired by BD 2015)
10.2013 - Current
- Led successful implementation of business development projects, generating over $12 million in annual revenue.
- Managed multiple simultaneous projects for both IDN and smaller hospitals Responsible for all project deliverables, encompassing scope definition, equipment procurement, on-site training and implementation, and budget management.
- Empowered and cross-functional teams to ensure timely and on-budget project delivery.
- Developed and executed strategic project plans, aligning with business objectives.
- Collaborated with stakeholders to identify and mitigate project risks.
- Utilized data-driven insights to optimize project workflows and enhance performance.
- Ensured compliance with industry standards and regulatory requirements.
- Implemented process improvements that increased efficiency and reduced costs.
- Conducted regular project reviews to assess progress and implement corrective actions as needed.
- Reported project outcomes and financial impacts to senior management.
- Adapted swiftly to changing business requirements or unforeseen challenges without compromising on deliverables or timelines.
- Established strong relationships with clients through transparent communication practices and exceptional rapport-building skills.
Senior Systems Project Manager
Time Warner Cable
10.2012 - 05.2013
- Provided leadership to a team launching large-scale nationwide infrastructure updates to crucial systems supporting TWC services for a new data center structure and location
- Enabled better communication, risk mitigation and testing prior to launch resulting in improved timeline
- Initiated prioritization queues for load balancing and SAN project backlogs allowing concurrent initiatives for IPV6 and migration from F5 to A10 system.
Project Manager/Service Manager IT Acquisition Integration
Cisco Systems/Tandberg (Tandberg acquired by Cisco 2010)
04.2010 - 08.2011
- Managed for transition and decommissioning roadmap for over 40 legacy Tandberg applications into Cisco Standard Tool set, resulting in reduction of overhead cost
- Worked with business and end users to develop requirements to allow for business continuity during tool transitions, (migrations and decommissioning)
- Including requirement reviews for data cleansing, mapping, and testing
- Created process to ensure risks and issues were communicated to appropriate teams throughout process
- Provided regular executive and business updates
- Ensured compliance with US and international regulations
- Worked with training and communication teams to provide updates throughout transition period.
Senior Technical Project Manager
K12
10.2007 - 05.2008
- Drove requirements gathering, evaluation and execution
- Prioritized needs of educators with tight timeline to ensure system delivery and availability for 2008 school year
- Built out and/or optimized business processes including communication, reporting, stake holder updates and change management.
Program/Project Manager
Sprint Nextel
04.2005 - 02.2007
- Lead on PMO transition team charged with identifying and implementing changes to reporting and communication resulting in a new standard for the combined Sprint/Nextel team
- Including updated executive status reporting, team communication, change management and success guidelines
- Provided project leadership and process improvements during major system conversion from legacy Sprint HRIS system to People Soft 8.8 serving over 60,000 employees
- Migration resulted in reduced cost and improved business processes
- Ensured business processes met legal and financial guidelines, that training for HR personal and team leads occurred before transition and that communication to entire Sprint/Nextel organization was complete.
Technical Manager
America Online
01.2002 - 01.2004
- Identified, hired and developed team of project managers and engineers to improve and maintain 7/24/365 production environment supporting over 15,000 employees
- Covered over 35 locations - domestic/ international and both internal and outsourced
- Created processes and structure to allow team to quickly respond to and resolve all critical network, telecom, and software issues ensuring business continuity at all times
- Worked closely with department leads, support engineers, and management teams to facilitate operational improvements, worked with vendors to improve SLAs and response times
- Increased overall uptime of network and telecommunications services from 86% to 96% within the first year, improving operations and the overall bottom-line
- Saved $12 million as a direct result of development and buildup of Crisis Team and adoption of outage procedures
- Recognized for team's success in the seamless management and uptime of five sites during the 2004 Florida hurricane season
- Proactively worked with Indian and South African operations to identify, address, bandwidth utilization issues to ensure network voice and data redundancy and availability
- Successfully transitioned internal sites to VOIP (Avaya) converged network structure; provided ongoing support to call-center consultants and managers by customizing over 15 major and 20 minor tools.
Project Manager II
America Online
01.2000 - 01.2001
- Promoted to lead company-wide AOL 6.0 release; managed full-cycle development from Beta through public release (GM)
- Coordinated U.S
- And international releases in seven countries, and two brands (AOL and CompuServe) including 50 sub-projects from development to marketing launch
- Worked with 25+ internal and external partners to ensure risks were assessed and mitigated and project remained on schedule
- Served as direct liaison to executive teams, provided stakeholder management, communication plans, schedule management, and identified/ addressed legal, marketing, and press concerns.
International Quality Assurance Lead
America Online
01.1996 - 01.2000
- Managed localization and quality assurance efforts for AOL's first dual-country launch.
Education
Masters of Public Administration -
George Washington University
Washington, D.C.10.
Bachelor of Arts Degree in International Affairs and German -
Florida State University
Tallahassee, FloridaSkills
- Strategic Team Leadership
- Negotiation and Conflict Resolution
- Complex Problem-Solving
- Experience Managing $10M in revenue
Languages
German
Professional Working
Timeline
Lead Project Manager, Professional Services
BD/CareFusion (CareFusion acquired by BD 2015)
10.2013 - Current
Senior Systems Project Manager
Time Warner Cable
10.2012 - 05.2013
Project Manager/Service Manager IT Acquisition Integration
Cisco Systems/Tandberg (Tandberg acquired by Cisco 2010)
04.2010 - 08.2011
Senior Technical Project Manager
K12
10.2007 - 05.2008
Program/Project Manager
Sprint Nextel
04.2005 - 02.2007
Technical Manager
America Online
01.2002 - 01.2004
Project Manager II
America Online
01.2000 - 01.2001
International Quality Assurance Lead
America Online
01.1996 - 01.2000
Masters of Public Administration -
George Washington University
Bachelor of Arts Degree in International Affairs and German -
Florida State University
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