Diana Diaz
Hiring Office Manager
Levittown,Pennsylvania
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
13
13
years of professional experience
Work History
Hiring/Office Manager
Catapult Learning, LLC
Ivyland, PA
06.2017 - Current
- Handle all I-9 and E-Verify policies and procedures for new hires
- Conduct and set up employee files and manage onboarding documentation for various programs
- Ensure all pre-employment forms and clearances are completed within 72 hours
- Monitor and approve PTO for all employees
- Manage and support employees with their timesheets and approve hours worked on a weekly basis
- Assist with recruiting and screening qualified potential employees
- Conduct performance reviews, employee performance conversations, training as well as other personnel management
- Continually assess staffing and training needs including creating a staff schedule as well as engaging in interviews with potential candidates
- Manage and organize corporate events for all programs
- Responsible for maintaining and ordering office supplies
- In charge of accounts receivable for purchase orders and maintaining expense reports
- Responsible for budgeting estimated costs for materials and supplies for each school year
- Reconciliation of purchases through Concur
- Draft and maintain reports for student files and prepare packets and materials for distribution to the appropriate personnel as well prepare packets for parents
- Schedule and calendar principal visits and interviews as needed
- Receive and distribute mail and shipments.
Program Administrator
SmartWatt Energy, Inc.
Levittown, PA
06.2014 - 12.2016
- Provided administrative support services to staff members daily
- Assigned leads to sales auditors and generate proposals
- Responsible for all ADI Data Entry for BGE
- Creatively and effectively conveyed information and ideas to staff and management
- Organized and facilitated record keeping, resource coordination, data management, and scheduling
- Responsible for all BGE closeouts and invoicing
- Exceeded customer service by following up with clients after installation was initiated and explained warranty registration
- Answered and routed telephone calls quickly and efficiently on a multiline system providing exceptional customer service
- Maintained and ordered office supplies.
Customer Service/Social Media Marketing Assistant
Signarama-Printing Works
Southampton, Pennsylvania
02.2013 - 05.2014
- Consulted with customers to determine their signage and graphic design needs by providing sign and graphic design recommendations and price quotes
- Collaborated with major social networks such as YouTube, Twitter, Facebook, LinkedIn, and Google+ on the development of company websites
- Coordinated with sign production and installation
- Followed-up with former clients for repeat business
- Assisted in office and business development by organizing and managing projects
- Processed customers’ sign orders in an efficient and timely manner
- Answered and routed telephone calls quickly and efficiently on a multiline system providing exceptional customer service.
Customer Service/Administrative Assistant
Abbott & Cobb, Inc.
Trevose, Pennsylvania
03.2011 - 12.2012
- Provided excellent customer service by acknowledging and assisting customers in a timely manner
- Responsible for overseeing quality control/quality assurance for company
- Effectively and efficiently processed customers’ seed orders via email, phone calls, and written correspondence
- Organized workflow to meet customer deadlines
- Memorized entire line of company products and services, including prices and special discounts and effectively presented and discussed the company’s vegetable and seed products with customers
- Managed a high volume of telephone calls professionally and efficiently
- Remained courteous and calm at all times, even during moments of intense customer interactions.
Education
AA in Early Childhood Education -
Bucks County Community College
Newtown, PennsylvaniaSkills
- Fluent in Spanish
- Microsoft Office
- UltiPro (UKG)
- Concur
- AvidXchange
- Jobvite
- Alfresco
- AMP
- ADI
- ADP
- Jasper
- Google Docs
- Outlook
- Adobe Acrobat
- Compliance Monitoring
- Inventory Control
- Supply Management
- Staff Management
- Customer Service
- Contract Administration
- Workforce Management
- Policy Development
- Data Entry
- Expense Reporting
- Team Supervision
- Bookkeeping
- Operations Management
- Office Management
- Billing
- Employee Supervision
- Administrative Support
- Staff hiring
- Budget Administration
- Financial Reporting
- Human Resources
- Staff Training
- Payroll and budgeting
- Customer Relations
- Scheduling
- Meeting planning
- Administrative Oversight
- Presentation Design
- Event Coordination
- Scheduling and calendar management
- Report Preparation
- Budgetary Planning
- Data retrieval systems
- Workflow Planning
- Scheduling Coordination
- Database Administration
References
Available upon request
References
References available upon request.
Timeline
Hiring/Office Manager
Catapult Learning, LLC
06.2017 - Current
Program Administrator
SmartWatt Energy, Inc.
06.2014 - 12.2016
Customer Service/Social Media Marketing Assistant
Signarama-Printing Works
02.2013 - 05.2014
Customer Service/Administrative Assistant
Abbott & Cobb, Inc.
03.2011 - 12.2012
AA in Early Childhood Education -
Bucks County Community College
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