Diana Dickerson
Lockhart,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Financial Screening Specialist
CommunityCare Health Centers
01.2024 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Verify information obtained to ensure accuracy and evaluate information to determine whether eligibility is met.
- Participate in audits and reviews of eligibility determinations and client files.
- Enroll applicants in programs determined eligible for.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintain up to date knowledge of various programs and take initiative to seek out additional information.
- Championed adoption of new software tools that streamlined workflows across multiple departments.
- Collected, arranged, and input information into database system.
- Interviewed clients for eligibility and qualifications for grants, Federal, and state benefits.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Conducted regular reviews of operations and identified areas for improvement.
Patient Services Representative
Communitycare
11.2021 - 01.2024
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Delivered support to medical staff in completion of patient paperwork.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Trained new staff on clinic processes and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand clinic policies and procedures.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient, improving overall health outcomes.
Certified Medication Technician
Legend Oaks Rehabilitation & Healthcare
01.2019 - 11.2021
- Demonstrated excellent time management skills by efficiently completing all assigned tasks within specified deadlines despite high patient volumes or other challenges faced during shifts.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Increased patient comfort levels while administering injections or oral medications through gentle handling techniques and clear explanations of each step involved in the process.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Continuously sought opportunities for personal growth by attending industry conferences and workshops, staying informed about the latest advancements in medication therapy.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Documented patient information and care activities in electronic health record.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Followed directions of licensed nurses to administer medications and treatments.
- Served as a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Certified Nursing Assistant
Brodie Ranch Nursing & Rehab Center
04.2018 - 01.2019
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Followed directions of licensed nurses to administer medications and treatments.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Activities Assistant
Brodie Ranch Nursing & Rehab Center
03.2017 - 04.2018
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and monitored budgets for recreational activities.
- Gained strong leadership skills by managing projects from start to finish.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Monitored participation in recreational activities to provide assistance to participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Assisted in recruitment and hiring of new recreation staff.
- Liaised with community organizations to promote recreational activities.
- Prepared reports for management regarding status and progress of recreational activities.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Public Health
The University of Texas At Arlington
Arlington, TX12.2025
High School Diploma -
William B Travis Highschool.
Austin, TX06.2016
Skills
- Audit reporting
- Proficient in Excel, Epic
- Analytical Thinking
- Data Analysis
- Expert Problem Solving
- Customer Relations
- Analytical and Critical Thinking
- Flexible and Adaptable
- Self-Directed
- Organizational Skills
- Excellent Communication
- Problem-Solving
- Remote Office Availability
- Customer Service
- Research
- Attention to Detail
- Process Analysis
- Decision-Making
- Multitasking Abilities
- Attention to Detail
- Process Analysis
- Decision-Making
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Financial Screening Specialist
CommunityCare Health Centers
01.2024 - Current
Patient Services Representative
Communitycare
11.2021 - 01.2024
Certified Medication Technician
Legend Oaks Rehabilitation & Healthcare
01.2019 - 11.2021
Certified Nursing Assistant
Brodie Ranch Nursing & Rehab Center
04.2018 - 01.2019
Activities Assistant
Brodie Ranch Nursing & Rehab Center
03.2017 - 04.2018
Bachelor of Science - Public Health
The University of Texas At Arlington
High School Diploma -
William B Travis Highschool.
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