Diana Dickey
Big Lake,AK
Summary
Office Manager with a proven track record at Denali Refuse, excelling in office operations management and team leadership. Enhanced customer service excellence and streamlined processes, resulting in improved efficiency. Skilled in organizing, customer service and conflict resolution, fostering a positive work environment while maintaining high standards of confidentiality and compliance.
Overview
23
23
years of professional experience
Work History
Office Manager
Denali Refuse
12.2017 - Current
- Supervised daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated staff schedules, optimizing resource allocation for operational efficiency.
- Managed vendor relationships, including ordering and payment processing
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Completed all school district and Roll off billing and updating of accounts with landfill weights and adjustments to lease's.
- Reconcile customer accounts for trash overage charges, verified through photographs and cross referenced with pick up schedule from the week previous.
- Running reports for customer counts, A/R totals and container totals on a quarterly basis for the accountant.
- Totaling daily deposit cash and check, reconciling and depositing into the bank after verifying and applying the dollar amount to the customer account.
- Work with property managers to set up new service or contracts for their clients.
- Work with the DMV to update all titles and registration of all company vehicles.
- Scheduled repairs to customers property that had been damaged by our trucks, coordinating with the customer for full satisfaction.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions for all vendors, credit card, landfill while separating the balance by class for regulatory records.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Performed the recruitment process, uploading job descriptions to multiple platforms for gathering resumes. Scheduling and conducting interviews, onboarding new employees to promote a seamless integration into the team dynamic.
- Taking care of counselings, additional training and terminations
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted employee reviews and increase in pay or extension of probationary periods.
- Compile employee data to ensure their files are up to date with new hire information, emergency contacts, UA tests ect.
- Completed bi-weekly payroll for up to17 employees. Gathering 401K data and emailing updated reports to American Trust.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Uploading current driver records for Alaska DOT random UA/ alcohol checks, coordinating with MedPhysicals to ensure all drivers are compliant.
- Working with our insurance company to ensure all drivers have a good driving history, are covered under our policy. Communicate with our insurance agent for any accidents that occurred, including providing them with documentation, photographs, driver and vehicle information. Filing on line accident reports.
- Sorting through donation requests to decide where the budget is best applied to support our community.
- Filling out applications for participating in community events and parades, gathering employees to assist at the parade, decorating the truck and purchasing candy to hand out.
- Assist the driver supervisor in creating new routes, updating the system with the new route. Updating the route with sequence numbers. Reincrementing the route for optimal spacing. Dispatching work orders to the correct driver on the customers route to insure the correct driver is going to the correct address.
- Train new delivery drivers; sub as a delivery driver when needed.
- Admin on the company facebook page and post updates, answer customer inquiries, address complaints and post positive messages/ holiday greetings.
Business Teller
Wells Fargo
05.2009 - 12.2011
- Processed customer transactions efficiently while maintaining high accuracy in cash handling.
- Assisted customers with account inquiries, providing solutions and enhancing service experience.
- Executed daily reconciliation of cash drawer, ensuring compliance with banking regulations.
- Trained new tellers on operational procedures and customer service standards for improved performance.
Store Manager
Game Stop
11.2008 - 05.2009
- Led team in achieving sales targets through effective training and performance management.
- Developed operational strategies to enhance customer experience and drive store profitability.
- Oversaw inventory management processes to minimize shrinkage and optimize stock levels.
- Implemented promotional campaigns that increased foot traffic and boosted product visibility.
Store Manager
Gasamat Oil Corp
08.2002 - 07.2007
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment by mentoring staff and facilitating professional development opportunities.
- Streamlined store operations by introducing efficient scheduling practices and workflow improvements.
- Ensured compliance with company policies and procedures while maintaining high standards of customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
G. Washington High School
DenverSkills
- Office operations management
- Staff scheduling
- Vendor relationship management
- Customer service excellence
- Conflict resolution
- Team leadership
- Communication skills
- Data entry
- Clear oral/written communication
- Administrative support
Timeline
Office Manager
Denali Refuse
12.2017 - Current
Business Teller
Wells Fargo
05.2009 - 12.2011
Store Manager
Game Stop
11.2008 - 05.2009
Store Manager
Gasamat Oil Corp
08.2002 - 07.2007
High School Diploma -
G. Washington High School