Diana Diezdemedina
Operations Manager
Roselle,IL
Summary
Proven leader in franchise development with a track record of driving business growth at Coverall North America. Expert in enhancing team efficiency and client satisfaction through continuous improvement and strong problem-solving aptitude. Skilled in negotiating and implementing strategies that significantly increase productivity and revenue, demonstrating exceptional attention to detail and team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Franchise Development Consultant
Coverall North America
02.2006 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Developed innovative strategies for Franchise Owners, resulting in increased revenue and business growth.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Negotiated contracts and agreements on behalf of Franchise Owners, securing favorable terms and conditions.
Franchise Owner
Coverall Northern New Jersey
01.2000 - 01.2006
- Negotiated favorable contracts with costumers , resulting in lower costs without sacrificing quality or service levels.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Continuously monitored facility's appearance ensuring it met customers visual standards; conducting frequent maintenance checks and improvements as needed.
Education
High School Diploma -
Ariel High School
Guayaquil, Ecuador02.1989
Skills
- Continuous Improvement
- Processes and procedures
- Attention to Detail
- Team Leadership & Development
- Project Leadership
- Employee Management
- Multitasking
- Teamwork and Collaboration
- Problem-solving aptitude
Languages
Spanish
Native or Bilingual
Timeline
Franchise Development Consultant
Coverall North America
02.2006 - Current
Franchise Owner
Coverall Northern New Jersey
01.2000 - 01.2006
High School Diploma -
Ariel High School
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