Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Diana Dominguez

Tampa,FL

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience

Work History

Property Manager

Richman Property Services
05.2023 - Current
  • Monitored and enforced HUD regulations and company guidelines across a 108-unit Class A luxury property.
  • Managed rent collections, write-offs, and rent adjustments for property portfolio.
  • Instructed staff on legal requirements, operating procedures, and best practices for Real Estate industry.
  • Assisted site team in resolving tenant issues through conflict resolution.
  • Developed, implemented and adjusted operational policies and procedures.
  • Handled tenant complaints promptly and appropriately, and other support services.
  • Maintained original leases and renewal documents in digital format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Monitored, investigated and resolved ongoing concerns on properties.
  • Developed and reviewed property operating budgets.
  • Decreased operating costs by implementing cost control procedures.
  • Kept accurate records of all resident and tenant correspondence.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed deposit accounting for former tenants.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Maintained delinquency at $0.00 for 6 consecutive months.
  • Maintained occupancy levels above 98% for seven consecutive months.
  • Complied with Fair Housing Act and other State and Federal Laws.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Showed apartments to potential tenants and answered questions regarding community and secured applications.
  • Inspected common areas for cleanliness and damages and notified maintenance, got quotes for repairs and scheduled services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted interviews for hiring process and followed established onboarding procedures in a timely manner.

Property Manager

Altman Companies
03.2022 - 04.2023
  • Applied company policies and HUD regulations to portfolio of a Class A property (luxury - 300 units).
  • Supervised collections, write-offs and rent changes for property portfolio.
  • Trained staff in legal requirements, operating procedures and best practices for Real Estate industry.
  • Supported site team in addressing tenant concerns through conflict resolution and mediation.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Conducted hiring and onboarding processes.
  • Developed and reviewed property operating budgets.
  • Handled tenant complaints promptly and appropriately, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed security deposit refunds.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Assistant Manager

Altman Companies
01.2021 - 03.2022
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Ensured timely collection of rent payments.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Used Yardi to keep record of financial transactions and rental applications.
  • Kept meticulous records of correspondence between management and tenants.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants..
  • Performed background checks.

Education

Bachelor of Science - Food Sciences And Technology

University of Havana
Cuba
07.2015

Skills

  • Financial Analysis
  • Monthly Fee and Payment Collection
  • Fair Housing Mandates
  • Eviction Laws
  • Time Management
  • Renewals Management
  • Operations Analysis
  • Yardi, YardiOne, AI Revenue Management, Yieldstar, CRM/Flex, RentCafe, Bluemoon, Knock, Elise AI, Chatmeter, Satisfacts, Gracehill

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Accomplishments

Best Property Manager for RPS Luxury Properties in Q3 2023 and Q2 2024.

Nominated to Best RPS Property Manager of the Year 2024 and my community Amalfi was nominated Community of the Year 2024.

Timeline

Property Manager

Richman Property Services
05.2023 - Current

Property Manager

Altman Companies
03.2022 - 04.2023

Assistant Manager

Altman Companies
01.2021 - 03.2022

Bachelor of Science - Food Sciences And Technology

University of Havana

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