Diana Duran
Mesa,AZ
Summary
Experienced, motivated and results driven individual with 5+ years of managerial experience building and leading successful dynamic teams. Creating cultures where all individuals feel safe and welcome to bring their personal best everyday. solid background in customer service and leadership. Ability to remain calm in stressful situations. Seeking a position within a reputable company which offers challenge, responsibility and opportunity fo growth.
Overview
14
14
years of professional experience
Work History
Scale Operator
Republic Services
11.2019 - Current
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Communicated with operators to share information related to product.
Assistant Store Manager
99 Cent Only Store
09.2015 - 11.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
Store Manager
Family Dollar
06.2010 - 04.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
Central Arizona College
San Tan Valley, AZ05.2015
High School Diploma -
Sun Valley High School
Mesa, AZ2003
Skills
- Customer Service
- Time Management
- Safety Requirements
- Accurate Recordkeeping
- Industry Awareness
- Waste Documentation
- Radiation Detection
- Hazardous Waste Screening
- Statistical Analysis
- Loss Prevention
- Public Landfill Requirements
- Regulatory Compliance
Timeline
Scale Operator
Republic Services
11.2019 - Current
Assistant Store Manager
99 Cent Only Store
09.2015 - 11.2016
Store Manager
Family Dollar
06.2010 - 04.2013
Central Arizona College
High School Diploma -
Sun Valley High School