Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Easley

Arverne

Summary

Experienced food service professional with over 9 years in high-volume restaurant environments. Recognized for exceptional customer service, efficiency under pressure, and team support. TIPS certified with expertise in POS systems, upselling techniques, and maintaining a welcoming dining space. Seeking a dynamic role in a café or restaurant as a server, barista, or front-of-house team member.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Avo Taco
05.2021 - 09.2023
  • - Provided fast and friendly service in a lively, modern taco restaurant.
  • - Took dine-in and takeout orders accurately while managing multiple tables.
  • - Recommended menu items and upsold promotions to enhance customer experience.
  • - Maintained a clean, welcoming environment and assisted with opening/closing duties.

Server

Maoz Restaurant
04.2014 - 02.2016
  • - Delivered excellent customer service in a busy, quick-service restaurant.
  • - Took orders accurately, prepared food items, and managed multiple tables efficiently.
  • - Maintained cleanliness and sanitation standards throughout shift.
  • - Promoted daily specials and upsold menu items to boost sales.

Server

Buffalo Wild Wings
09.2012 - 03.2014
  • - Provided fast, attentive service to guests in a high-volume sports bar environment.
  • - Used POS system to input orders, manage checks, and process transactions.
  • - Promoted limited-time offers and menu items to enhance customer experience.
  • - Earned positive feedback and repeat customers due to friendly, personalized service.

Server

Pappardella Italian Restaurant
05.2009 - 10.2009
  • - Greeted and served guests, took food and drink orders, and ensured guest satisfaction.
  • - Handled cash and credit payments, including splitting bills and tip distribution.
  • - Assisted with resetting tables, running food, and managing reservations.

Education

Associate in Applied Science -

Kingsborough Community College
Brooklyn, NY

Regents Diploma - undefined

Brooklyn Technical High School
Brooklyn, NY
01.2009

Skills

  • Customer service excellence
  • Food service management
  • Point of sale systems management
  • Product knowledge and upselling
  • Effective opening and closing practices
  • Collaborative teamwork skills
  • Food safety compliance
  • - TIPS Certified (Alcohol Service)
  • High volume dining

Certification

  • - TIPS Certified - Responsible Alcohol Service
  • - QuickBooks Certified (include only if relevant to the job applied for)

Timeline

Server

Avo Taco
05.2021 - 09.2023

Server

Maoz Restaurant
04.2014 - 02.2016

Server

Buffalo Wild Wings
09.2012 - 03.2014

Server

Pappardella Italian Restaurant
05.2009 - 10.2009

Regents Diploma - undefined

Brooklyn Technical High School

Associate in Applied Science -

Kingsborough Community College

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