Diana Echeverry
Wilmington,NC
Summary
Experienced human resource professional with a proven track record in employment offers, benefits, and onboarding. Cultivates and nurtures positive relationships with employees and management, ensuring a harmonious work environment. Demonstrates strong organizational abilities and a steadfast commitment to upholding relevant laws and regulations, ensuring compliance at all times. Seeking a full-time position that offers professional growth opportunities, utilizing exceptional interpersonal skills, effective time management, and problem-solving expertise. Well-organized HR professional with 5 years of superior performance in fast-paced environments. Communicative and decisive with a focus on improving and retaining quality in HR administration, payroll, and recruiting. Committed to driving efficiency and effectiveness in all HR processes to support the overall success of the organization.
Overview
16
16
years of professional experience
Work History
HR Generalist
Cape Fear Community College
03.2024 - Current
- Serves as primary administrator of college - wide timekeeping system
- Conducts onboarding, orientation, and offboarding of part-time employees
- Serves as primary workers' compensation administrator for both State and County programs
- Serves as Learning Management System (LMS) Administrator for Professional Development and Training
- Assigns contract numbers to part-time employee contracts
- Analyzes employee engagement and retention initiatives to include administering the employee of the month program
- Establish and maintain cooperative working relationships with those contacted in the course of work
- Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
- Maintain effective audio-visual discrimination and perception needed
HR Benefits Administrator
Cape Fear Community College
07.2022 - 03.2024
- Responsible for all employee benefits administration including Leave of Absence, Retirement, Medical, and optional benefits
- Evaluate, implement, and/or monitor benefits program for success, sustainability, and employee satisfaction
- Administers benefits programs
- Processes changes to employee benefits, reconciles billing for employee benefits, communicates with vendors and employees regarding benefits
- Organize annual open-enrollment through inter-departmental coordination for both Medical and Optional Benefits
- Coordinates employee benefits and health fair
- Administers Leave of Absence Programs including FMLA, ADA, Short-Term and Long-Term disability
- Tracks and identifies ACA eligibility; process ACA 1094 and 1095 forms
- Administers TSERS retirement program and supplemental retirement programs
- Conducts retirement consult meetings with employees and exit interviews with separating employees
- Maintain relationships with the benefit broker(s) of record and ensure online benefit enrollment systems are working effectively with the Payroll/HRIS system
- Provides monthly reporting to payroll for benefits, leave of absence and related
Administrative Assistant
Cape Fear Community College
10.2020 - 06.2022
- Greeting and welcoming guests and providing them with a positive first impression of the department
- Answering phone calls and directing them to correct employees
- Construct many forms of paperwork, organized office materials
- Work closely with other employees to provide administrative support
- Answer questions about courses that are available within the EWD department
- Create Excel spreadsheets to help organize information
- Other duties asked
Billing - Commercial Customer Services
Comcast Business Services
12.2014 - 09.2017
- Interacted with customers via telephone and email to assist with inquires and issues
- Navigate through multiple internal systems to retrieve relevant information for resolving billing issues
- Resolved delinquent account balances, corrected errors and discrepancies and maintained and coordinated interdepartmental communications regarding customer problem resolution
Human Resource Professional
Independent Capacity System, Inc.
08.2012 - 08.2014
- Managed HR functions for over 60 employees responsible for recruiting (job fairs), interviewing, orienting, overseeing and implementing benefit programs, scheduling and revising company policies including working with supervisors and managers to solve employee relations issues
- Processed payroll including all transactions for hires, transfers, terminations and rehires
- Maintained personnel files, stayed in compliance with state and federal laws
Pharmacy Technician – Exceptions Processing
Innoviant Pharmacy Inc.
10.2009 - 12.2010
- Interacted with patients regarding brand/generic substitution, legal requirements and pharmacy practices including resolving issues when prescriptions may be inaccurate or insurance not covered
- Reconciled issues in dispensing discrepancies, identified areas for improvement and communicated with manager
- Worked as Client Service Representative in 2006 and Billing Specialist in 2004
Education
Process - Bachelors
University of North Carolina
Wilmington, NCAssociate of Arts -
Cape Fear Community College
Wilmington, VA01.2021
Skills
- Microsoft Office
- Google Suite
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Background checks
- Documentation and recordkeeping
- Recruiting support
- Paperwork verification
Timeline
HR Generalist
Cape Fear Community College
03.2024 - Current
HR Benefits Administrator
Cape Fear Community College
07.2022 - 03.2024
Administrative Assistant
Cape Fear Community College
10.2020 - 06.2022
Billing - Commercial Customer Services
Comcast Business Services
12.2014 - 09.2017
Human Resource Professional
Independent Capacity System, Inc.
08.2012 - 08.2014
Pharmacy Technician – Exceptions Processing
Innoviant Pharmacy Inc.
10.2009 - 12.2010
Associate of Arts -
Cape Fear Community College
Process - Bachelors
University of North Carolina
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