Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Diana Eckert

Haddon Heights,NJ

Summary

Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.

Overview

12
12
years of professional experience

Work History

Office Manager

The Pool Experts
02.2019 - 05.2023
  • Managed a customer base of over2,500 seasonal clients
  • Oversaw the task and jobsite portal to create work orders for Field Officers
  • Worked directly with Field Management to facilitate work order inquiries and ensure communication between the home office and the field officers
  • Facilitated work order inquiries and estimates for prospective clients
  • Communicated via email and phone with over2,500 current clients and all prospective clients
  • Oversaw daily office managerial tasks such as emails, payroll, banking, and mail room duties

Brand Marketing Specialist

US Vision
03.2017 - 12.2018
  • Oversaw and partnered with JCPenney to facilitate all brand marketing for JCPenney Optical
  • Managed a marketing budget of over $5,000,0000 inclusive of print, digital, and social media marketing
  • Strategically planned marketing initiatives based on profitability against last year
  • Partnered with the U.S
  • Vision Creative department to develop marketing pieces for print, digital, and social media
  • Planned social strategies with an outside agency to promote current in-store sales and initiatives
  • Strategized email marketing to create compelling messages for different promotional strategies
  • Oversaw updates to content on landing pages and social platforms
  • Partnered with outside agency to develop and analyze SEO strategy
  • Developed influencer marketing campaigns around peak business to raise brand awareness and gain customer acquisition

Store Operations Manager

Destination Maternity Corp (Motherhood Maternity and A Pea in the Pod)
05.2014 - 03.2017
  • Direct liaison between the Corporate Headquarters and Field Regional Directors, District Managers, and store teams
  • Partner with Store Communications, Merchant, and Marketing departments to facilitate information to over500 stores
  • Created a Field Promotions Committee of over15 people to ensure proper execution of the weekly promotional and marketing information for the Field
  • Lead weekly Field Promotions Committee meetings to ensure promotion process is accurate
  • Direct the marketing sign verbiage for the promotions to ensure accurate descriptions on marketing materials for our client
  • Actively test promotions and coupons using the Point of Sales system for stores
  • Initiated a company-wide Monopoly theme to motivate the Home Office and our Field
  • Manage a budget of $60,000 to plan an annual incentive vacation for Field Management partners
  • Plan quarterly Regional Meetings by arranging the agenda and planning the food and beverages for each day
  • Partner with Customer Service on client situations and ensure our client returns for another store visit
  • Manage the Operations Hotline, as well as solving the issues that arise daily

Assistant Manager, Store Communications

Aeropostale
08.2012 - 05.2014
  • Supervise the flow and distribution of communications to the stores to ensure delivery of clear, concise, and prioritized communications
  • Attend weekly merchandise cadence meetings to ensure Regional Managers are informed of upcoming promotional marketing
  • Coordinate and communicate all merchandise and visual campaign directives to stores
  • Main point of contact for all communication to stores
  • Design daily contests and use Excel to calculate results for store sales contests
  • Partner with the Marketing and Social Media department to ensure campaigns are effectively communicated to the public
  • Facilitate surveys to store associates on various topics that help the Merchandising team develop products
  • Work with different departments to draft and distribute email communications to ensure messages to stores are clear, concise, and manageable
  • Collaborate with the Information Technology and Loss Prevention departments to write training materials for store operations
  • Work with various departments to develop meeting materials for quarterly training meetings
  • Manage daily functions of Store Communications including follow up to ensure proper execution of daily work

District Executive

Boy Scouts of America
04.2011 - 08.2012
  • Responsible to oversee operations for an assigned area of over2,000 youth and300 volunteers
  • Budget plan and execute fundraising events, awards banquets, and educational activities for youth in Camden County
  • Using Adobe and Publisher develop a monthly E-newsletter for6,000 registered adults within the organization
  • Developed and maintain first ever Facebook campaign to promote Boy Scout enrollment and publicity in Camden County
  • Build and maintain both family fundraising campaign and popcorn fundraising campaign with a profit of $90,000
  • Work with organizations in the area through relationship building to provide programming to their youth
  • Coordinate and follow up on monthly progress plans for volunteer-led meetings
  • Worked with multiple vendors to execute the first5k Fun Run in service area with a net of $3,000 and50 participants

Education

Bachelor of Arts - Communication Studies

Bloomsburg University
Bloomsburg, PA
06-2006

Skills

  • Customer service
  • Organizational skills
  • Office management
  • Scheduling and calendar management
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Relationship building
  • Staff management
  • Operations management
  • Conflict management
  • Financial reporting

Timeline

Office Manager

The Pool Experts
02.2019 - 05.2023

Brand Marketing Specialist

US Vision
03.2017 - 12.2018

Store Operations Manager

Destination Maternity Corp (Motherhood Maternity and A Pea in the Pod)
05.2014 - 03.2017

Assistant Manager, Store Communications

Aeropostale
08.2012 - 05.2014

District Executive

Boy Scouts of America
04.2011 - 08.2012

Bachelor of Arts - Communication Studies

Bloomsburg University

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Diana Eckert