Summary
Overview
Work History
Education
Timeline
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Diana Eckert

Haddon Heights,NJ

Summary

Experienced in efficient office administration and skilled in coordinating teams. Personable and organized individual with a solid understanding of office software and administrative procedures. Excels in scheduling and document management. Dedication lies in fostering a productive work environment and continuously improving office operations.

Overview

12
12
years of professional experience

Work History

Office Manager

The Pool Experts
02.2019 - 05.2023
  • Managed a customer base of over 2,500 seasonal clients
  • Oversaw the task and jobsite portal to create work orders for Field Officers
  • Worked directly with Field Management to facilitate work order inquiries and ensure communication between the home office and the field officers
  • Facilitated work order inquiries and estimates for prospective clients
  • Communicated via email and phone with over 2,500 current clients and all prospective clients
  • Oversaw daily office managerial tasks such as emails, payroll, banking, and mail room duties

Brand Marketing Specialist

US Vision
03.2017 - 12.2018
  • Oversaw and partnered with JCPenney to facilitate all brand marketing for JCPenney Optical
  • Managed a marketing budget of over $5,000,0000 inclusive of print, digital, and social media marketing
  • Strategically planned marketing initiatives based on profitability against last year
  • Partnered with the U.S
  • Vision Creative department to develop marketing pieces for print, digital, and social media
  • Planned social strategies with an outside agency to promote current in-store sales and initiatives
  • Strategized email marketing to create compelling messages for different promotional strategies
  • Oversaw updates to content on landing pages and social platforms
  • Partnered with outside agency to develop and analyze SEO strategy
  • Developed influencer marketing campaigns around peak business to raise brand awareness and gain customer acquisition

Store Operations Manager

Destination Maternity Corp (Motherhood Maternity and A Pea in the Pod)
05.2014 - 03.2017
  • Direct liaison between the Corporate Headquarters and Field Regional Directors, District Managers, and store teams
  • Partner with Store Communications, Merchant, and Marketing departments to facilitate information to over 500 stores
  • Created a Field Promotions Committee of over 15 people to ensure proper execution of the weekly promotional and marketing information for the Field
  • Lead weekly Field Promotions Committee meetings to ensure promotion process is accurate
  • Direct the marketing sign verbiage for the promotions to ensure accurate descriptions on marketing materials for our client
  • Actively test promotions and coupons using the Point of Sales system for stores
  • Initiated a company-wide Monopoly theme to motivate the Home Office and our Field
  • Manage a budget of $60,000 to plan an annual incentive vacation for Field Management partners
  • Plan quarterly Regional Meetings by arranging the agenda and planning the food and beverages for each day
  • Partner with Customer Service on client situations and ensure our client returns for another store visit
  • Manage the Operations Hotline, as well as solving the issues that arise daily

Assistant Manager, Store Communications

Aeropostale
08.2012 - 05.2014
  • Supervise the flow and distribution of communications to the stores to ensure delivery of clear, concise, and prioritized communications
  • Attend weekly merchandise cadence meetings to ensure Regional Managers are informed of upcoming promotional marketing
  • Coordinate and communicate all merchandise and visual campaign directives to stores
  • Main point of contact for all communication to stores
  • Design daily contests and use Excel to calculate results for store sales contests
  • Partner with the Marketing and Social Media department to ensure campaigns are effectively communicated to the public
  • Facilitate surveys to store associates on various topics that help the Merchandising team develop products
  • Work with different departments to draft and distribute email communications to ensure messages to stores are clear, concise, and manageable
  • Collaborate with the Information Technology and Loss Prevention departments to write training materials for store operations
  • Work with various departments to develop meeting materials for quarterly training meetings
  • Manage daily functions of Store Communications including follow up to ensure proper execution of daily work

District Executive

Boy Scouts of America
04.2011 - 08.2012
  • Responsible to oversee operations for an assigned area of over 2,000 youth and 300 volunteers
  • Budget plan and execute fundraising events, awards banquets, and educational activities for youth in Camden County
  • Using Adobe and Publisher develop a monthly E-newsletter for 6,000 registered adults within the organization
  • Developed and maintain first ever Facebook campaign to promote Boy Scout enrollment and publicity in Camden County
  • Build and maintain both family fundraising campaign and popcorn fundraising campaign with a profit of $90,000
  • Work with organizations in the area through relationship building to provide programming to their youth
  • Coordinate and follow up on monthly progress plans for volunteer-led meetings
  • Worked with multiple vendors to execute the first 5k Fun Run in service area with a net of $3,000 and 50 participants

Education

Bachelor of Arts - Communication Studies

Bloomsburg University
06-2006

Timeline

Office Manager

The Pool Experts
02.2019 - 05.2023

Brand Marketing Specialist

US Vision
03.2017 - 12.2018

Store Operations Manager

Destination Maternity Corp (Motherhood Maternity and A Pea in the Pod)
05.2014 - 03.2017

Assistant Manager, Store Communications

Aeropostale
08.2012 - 05.2014

District Executive

Boy Scouts of America
04.2011 - 08.2012

Bachelor of Arts - Communication Studies

Bloomsburg University

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Diana Eckert