Diana Edberg
Oxnard,CA
Summary
Proven leader and analytical thinker, with a track record of process improvement and efficiency enhancement at ITT Federal Services Corporation. Skilled in client relations and leveraging leadership abilities to drive positive outcomes. Achieved significant cost savings through innovative solutions, enhancing operational efficiency and customer satisfaction. Expert in data analysis and team motivation, consistently exceeding objectives.
Overview
48
48
years of professional experience
Work History
Care Provider
Beyond the Limits
10.2018 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Store Manager
Endless Summer
05.1994 - 11.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Analyst
ITT Federal Services Corporation
01.1977 - 12.1994
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Computer Science And Programming
Alan Hancock College
Santa Maria, CA06.1982
Diploma - Business
Lompoc Sr. High School
Lompoc, CA04.1975
Skills
Leadership
Process Improvement
Analytical
Client Relations
Timeline
Care Provider
Beyond the Limits
10.2018 - Current
Store Manager
Endless Summer
05.1994 - 11.2008
Analyst
ITT Federal Services Corporation
01.1977 - 12.1994
Computer Science And Programming
Alan Hancock College
Diploma - Business
Lompoc Sr. High School