Diana Edmonds
East St. Louis ,IL
Summary
Dynamic healthcare professional with experience at Fairview Heights Health Center, excelling in patient care and communication. Proven ability to enhance patient outcomes through effective vitals collection and compassionate support. Strong teamwork and problem-solving skills, committed to maintaining confidentiality and adhering to safety protocols in fast-paced environments. CPR certified and dedicated to continuous learning.
Experienced with providing essential support in healthcare environment. Utilizes strong organizational and communication skills to manage administrative tasks and enhance patient care. Knowledge of healthcare protocols and procedures ensures efficient operations and high standards of patient service.
Overview
8
8
years of professional experience
Work History
Health Center Assistant
Fairview Heights Health Center
07.2022 - 02.2025
- Promoted a safe workplace culture by adhering to all safety protocols and participating in regular training sessions.
- Provided valuable input during staff meetings regarding process improvements or other ways to enhance the overall patient experience at the health center.
- Facilitated communication between healthcare providers, patients, and family members when necessary to ensure clear understanding of treatment plans or follow-up instructions.
- Enhanced the health center''s reputation by maintaining a clean, organized, and welcoming environment for patients and visitors.
- Reduced wait times for patients by managing patient flow through the facility effectively and coordinating with various departments.
- Maintained confidentiality of sensitive medical information, complying with HIPAA regulations and protecting patient privacy rights.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Strengthened community outreach efforts through participation in local health fairs and educational events, promoting awareness of available services at the health center.
- Contributed to better patient outcomes by accurately recording vital signs and medical histories for healthcare providers'' review.
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance overall job performance within the health center setting.
COVID-19 Screener
Southwestern Illinois College
01.2022 - 07.2022
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Kept up-to-date with evolving COVID-19 guidelines and protocols, ensuring test administration remained accurate and compliant.
Patient Care Technician, COVID-19 Unit
Memorial Hospital
10.2019 - 12.2021
- Provided emotional support to patients and their families during difficult times, fostering a positive atmosphere within the unit.
- Participated in ongoing training sessions related to disease management protocols and best practices in COVID-19 patient care settings.
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe environment within the COVID-19 unit.
- Collaborated with interdisciplinary healthcare teams to develop individualized plans of care for each patient, promoting optimal outcomes.
- Assisted medical professionals in administering treatments, resulting in efficient patient care and improved recovery rates.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided physical support to patients through diverse types of mobility assistance.
- Responded to emergency situations to help with lifting and transporting patients.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Helped patients complete activities of daily living.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Contributed to a positive team atmosphere by actively participating in team meetings and offering constructive feedback as needed.
Cashier
McDonald's
03.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Nursing
Southwestern Illinois College
Belleville, IL05-2027
Skills
- Time management
- Active listening
- Appointment scheduling expertise
- Professionalism and ethics
- Willingness to learn
- Teamwork
- Attention to detail
- Vitals collection and documentation
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Patient care
- Excellent communication
- Clear communication
- Organizational skills
- Patient education
- Patient confidentiality
- Specimens collection and processing
- Patient support
- Patient registration
- Specimen collection
- Medical terminology
- CPR certified
- Certified medical assistant (CMA)
- Patient scheduling
Timeline
Health Center Assistant
Fairview Heights Health Center
07.2022 - 02.2025
COVID-19 Screener
Southwestern Illinois College
01.2022 - 07.2022
Patient Care Technician, COVID-19 Unit
Memorial Hospital
10.2019 - 12.2021
Cashier
McDonald's
03.2017 - 03.2019
Associate of Arts - Nursing
Southwestern Illinois College
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