Diana Edwards
Pittsburgh,PA
Summary
My primary objective is to analyze business processes and, through the use of data collection, develop strategies for improvement. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Business Analyst - Security Analyst
PNC Bank
11.2012 - 12.2022
- Analyzed large data set and unstructured raw data to identify cyber threats, trends and anomalies indicative of malicious activity
- Created solution to address internal phishing response results that required 32-man hours down to 20 minutes
- Created solution to save money on equipment, allow for remote access, and allow centralized management of the research network used by security operation analysts
- Developed visual presentations/dashboards based on data sources from KRI and KPI metrics, as well as manage team-specific case management solutions and enhancements within GRC platform (Archer)
- Created a report that identified all software platforms, and their redundancies, that allowed leadership to reduce software costs
- This report utilized Lockheed Martin and the stages of Cyber Kill Chain requirements and methodologies
- Developed processes to collect data and document quarterly attestations, monthly metric reporting, and numerous ad hod reporting requirements, methodologies.
Owner & Operator Small Business Technical Support
PC Remedy Inc.
01.2000 - 11.2012
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Bachelor of Science - Business Forensics
Franklin University
Associate of Applied Science - Computer Forensics
Butler Community College
Skills
- Business Solutions
- Information Systems
- Security Specialist
- Data Analytics
- Communication
- Problem-solving
- Ad Hoc Reporting
- Dashboard Metrics
- Process Improvement
- Tableau
- Microsoft 365 Business Suite
- Critical Thinking
- Collaboration
- Requirements Gathering
- Business Process Improvement
- Data Mapping
- Data Analysis
- Workflow Analysis
- Data Mining
- Information Modeling
- Microsoft Office Suite
- Microsoft Excel
- Microsoft SharePoint
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Data Organization - Classified, recorded and summarized numerical data to compile and display in dashboards and ad hoc reporting.
- Designed and implemented an innovative workflow solution for a multi million dollar, 50,000+ employee company, resulting in improved accuracy and efficiency.
- Developed Sharepoint geo map site for centralizing management of employee travel risk ratings during COVID.
- Coordinated cross-functional teams to implement faster and more accurate onboarding times for new employees.
Leadership Experience
Successfully lead Security Operations Center through process of setting up staff with solutions that enabled them to work from home during COVID. Also created a process for audit to collect data in a centralized manner, which also allowed the respondents quicker reporting times.
Personal Information
Title: Business analyst
References
Available Upon Request.
Timeline
Business Analyst - Security Analyst
PNC Bank
11.2012 - 12.2022
Owner & Operator Small Business Technical Support
PC Remedy Inc.
01.2000 - 11.2012
Bachelor of Science - Business Forensics
Franklin University
Associate of Applied Science - Computer Forensics
Butler Community College