Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Edwards

Levelland

Summary

Dynamic administrative professional with extensive experience excelling in appointment scheduling and record management. Proven ability to enhance workflow efficiency and improve patient care through effective communication and meticulous document preparation. Skilled in Microsoft Excel and dedicated to delivering exceptional customer service while maintaining confidentiality.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Rooster's Wireline / Mojave Wireline
10.2017 - 05.2025

Processed work tickets for payment.

Submit Tickets for Payment to appropriate Companies

Prepared employees work hours for payroll


SURGICAL UNIT SECRETARY

Methodist Medical Center
08.2020 - 10.2020
  • Managed patient scheduling and appointment coordination to enhance workflow efficiency.
  • Assisted with medical record maintenance, ensuring accuracy and compliance with healthcare regulations.
  • Supported nursing staff by preparing and organizing patient charts for daily rounds.
  • Communicated effectively with patients and families to provide information on services and procedures.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Processed lab paperwork and requests according to physicians' orders.
  • Improved accuracy in patient billing by carefully verifying insurance information and processing claims.
  • Improved departmental communication with efficient handling of phone calls and messages.
  • Increased efficiency in patient care, organizing charts and medical records for easy access.
  • Received and routed laboratory results to correct clinical staff members.
  • Assisted with medical coding and billing tasks.

Administrative Assistant

Children's Hope
03.2019 - 05.2020
  • Coordinated scheduling and logistics for meetings and events, ensuring smooth operations.
  • Managed incoming communications, directing inquiries to appropriate staff members promptly.
  • Maintained accurate records and files, supporting data integrity and retrieval efficiency.
  • Assisted in preparing reports and documentation for internal stakeholders and external partners.
  • Provided excellent customer service by addressing client needs and concerns effectively.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Paralegal /Office Assistant

Ricker Law Firm
08.2014 - 11.2017
  • Conducted legal research to support case preparation and ensure compliance with regulations.
  • Prepared and organized legal documents, including pleadings, discovery requests, and trial exhibits.
  • Managed case files and maintained accurate records in electronic filing systems.
  • Assisted attorneys in trial preparation through document reviews and witness interviews.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.
  • Produced legal documents such as briefs, pleadings and appeals.

Caregiver

Self-employeed
06.2014 - 05.2017
  • Provided compassionate care and support to clients with diverse needs, enhancing daily living experiences.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Education

No Degree - Court Stenography

Amarillo College
Amarillo, TX
08-1990

No Degree - Business

South Plains College
Levelland, TX
06-1988

High School Diploma -

Levelland Lobo High School
Levelland, TX
05-1988

Skills

  • Appointment scheduling
  • Record management
  • Data entry
  • Customer service
  • Payroll processing
  • Document preparation
  • Time management
  • Communication skills
  • Computer skills
  • Microsoft Word
  • Administrative support
  • Microsoft Excel
  • File organization
  • Office management

Timeline

SURGICAL UNIT SECRETARY

Methodist Medical Center
08.2020 - 10.2020

Administrative Assistant

Children's Hope
03.2019 - 05.2020

Administrative Assistant

Rooster's Wireline / Mojave Wireline
10.2017 - 05.2025

Paralegal /Office Assistant

Ricker Law Firm
08.2014 - 11.2017

Caregiver

Self-employeed
06.2014 - 05.2017

No Degree - Court Stenography

Amarillo College

No Degree - Business

South Plains College

High School Diploma -

Levelland Lobo High School