Diana E. Fernandez
Miami,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Department of Children and Families
01.2023 - Current
- Conducted thorough assessments to determine a client eligibility for social service programs
- Processed and reviewed applications for assistance programs including Medicaid, Temporary Assistance for Needy Families (TANF), and Supplemental Nutrition Assistance program
- Conducted interviews with clients to gather information, assess needs, and determine eligibility
- Stayed current on relevant policies, regulations, and program requirements
- Maintained accurate and confidential client records, ensuring data integrity
Guest Support Specialist
Zoo Miami
10.2022 - 01.2023
- Ensuring the safety of the customers and the animals
- Effectively communicate with staff using radio devices and operate county owned vehicles
- Maintained a positive, professional working relationship both internally and externally
- Leverage creative solutions to provide a high level of guest service recovery and handle operational challenges
- Attentive to the customers' needs and follow department specific and safety standard operating procedures
- Strong knowledge of zoo layout and general animal collection to respond quickly during animal Emergencies
Civic Ambassador
Institute for Civic Engagement and Democracy
08.2018 - 04.2020
- Greet all visitors entering the office, determine nature and purpose of their visit, and direct or escort them to their specific destinations and needs
- Receive, sort, manage, and file 200+ Service-learning contracts/student paperwork, while maintaining regular in-person, telephone, and email correspondence with professors and students
- Schedule appointments with professors and maintain communication, including sending bi-weekly reports to a caseload of 10 professors on the status and progress of their Service-learning projects
- Present in-class workshops to 30+ students in an effort to orient students to campus, volunteering, and civic engagement opportunities
- Help organize and host four student engagement events per semester, such as The Civic Engagement Expand Voter Registration Day, garnering 100+ participants and helping drive institutional goals
- Assist the Coordinator and Director with their daily needs and overall organization strategy and vision
Education
Bachelor of Arts - for Criminal Justice
Florida International University
06.2022
Associates - Arts for Criminal Justice
Miami Dade College
05.2020
Skills
- Translating
- Dependable and responsible
- Critical thinking
- Computer skills
- Calm under pressure
- Problem resolution
- Decision-making
- Organization and time management
- English
- Spanish
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department of Children and Families
01.2023 - Current
Guest Support Specialist
Zoo Miami
10.2022 - 01.2023
Civic Ambassador
Institute for Civic Engagement and Democracy
08.2018 - 04.2020
Associates - Arts for Criminal Justice
Miami Dade College
Bachelor of Arts - for Criminal Justice
Florida International University
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