DIANA ELIZABETH GOMEZ CARBALLO
MATTEL, INC.
Highland,CA
2
Languages
7
years of professional experience
Quality and operations professional with 5+ years of experience in high-volume distribution environments, including hands-on Quality Assurance, inventory investigations, root cause analysis, SOP development, and process improvement. Skilled in analyzing operational data, identifying and documenting product defects, supporting corrective actions, and training and coaching teams of 30+ employees. Brings strong attention to detail, cross-functional collaboration, and a commitment to quality standards, process compliance, and continuous improvement.
Work History
Inventory Record Assistant
3 Years 2 Months- Investigate inventory discrepancies and analyze root causes and contributing factors to support appropriate corrective actions.
- Analyze, compare, and verify operational data; prepare reports and analytical graphs to identify trends, discrepancies, and improvement opportunities.
- Develop and maintain Standard Operating Procedures (SOPs) to support consistent processes, compliance, and operational efficiency.
- Support quality-related processes involving returns, product rejections, damage assessment, quality checks, and disposition, maintaining accurate documentation.
- Train and cross-train team members on inventory processes, quality standards, and operational procedures.
- Completed a $1.5 million inventory transfer with zero discrepancies and full audit approval, demonstrating strong accuracy and process control.
- Prepare operational reports and use data to support decision-making, inventory accuracy, and performance analysis.
- Use Snowflake, Oracle, Blue Yonder WMS, and RF technology to retrieve, verify, and analyze operational information.
Team Lead
2 Years 1 Month- Led and supported a team of 30+ employees across warehouse, production, shipping, and fulfillment operations.
- Assigned workloads, monitored performance, and supported daily quality, safety, productivity, and operational goals.
- Trained and coached employees on established processes and operational expectations.
- Addressed workflow and performance issues with management to identify solutions and improve operations.
- Supported inventory, shipping, receiving, and warehouse activities using Oracle, WMS, and RF technology.
Education
High School Diploma
Skills
Quality Assurance & Quality Control
Product Defect Identification & Documentation
Root Cause Analysis
Corrective Actions & Process Improvement
SOP Development & Process Compliance
Discrepancy Investigation
Damage Assessment & Disposition
Inventory Accuracy
Data Analysis
Reporting & Graphs
Team Leadership
Training & Coaching
Cross-Functional Collaboration
Operational Planning & Problem Solving
Oracle
Snowflake
Blue Yonder WMS
RF Technology
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
LANGUAGES
Spanish — Native or Bilingual
English — Professional Working Proficiency
AWARDS & RECOGNITION
Gold Mattel Award — Collaboration | Recognized for teamwork, seeking diverse perspectives, and open communication., Silver Mattel Award — Execution | Recognized for delivering results, focusing on solutions, and effective decision-making.
Timeline
Inventory Record Assistant
MATTEL, INC.
08.2023 - CurrentRead More
Team Lead
LYNNER STAFFING SOLUTIONS
09.2019 - 10.2021Read More
Bloomington High School
High School Diploma
Read More