Diana Elizalde
Casa Grande,AZ
Summary
High energy, hardworking, professional individual with over 20 years of experience in customer service with 20 years being in Quality Control and Quality Assurance in both dairy, food and logistics /retail /manufacturing industry. 4 yrs of laboratory experience, 7 years of inventory control, 2 years of call center experience and 2 years as a Purchasing agent. Very detail oriented, multi-tasked, customer focused and deadline-driven. Daily use of my communication and problem solving skills. I have the ability to work alone or with a team. Certified Professional Interpreter/Translator in English/Spanish languages.
Overview
22
22
years of professional experience
Work History
Administrative Assistant / Inventory Tool Clerk
Cardinal Glass Industries
Casa Grande, AZ
07.2021 - Current
- Mainly in charge of transferring Excel inventory into a new program E1 and maintaining and updating change log data files.
- Primary responsibility is ongoing management and replacement of parts/tools/lubricants and other items located in the maintenance shop tool crib with additional assistance support to the Maintenance department as assigned by the department manager.
- Work with the computerized maintenance management software (CMMS) system to accurately utilize the program via tablet or desktop computer.
- Manage the overall tool crib operations as directed by the maintenance manager, maintaining an organized tool crib at all times.
- Perform regular inventory management responsibilities such as cycle counts and spot buys;
- Make routine purchases to replenish established parts/supplies or other items as approved by the maintenance manager by creating purchasing orders through E1 Inventory System.
- Receive, unpack, store, and issue hand tools, machine tools, materials, parts, and equipment for the maintenance of production equipment in the plant, maintaining records of same.
- Receive, unpack, and store incoming tools and equipment, and purchase replacement items as directed by the maintenance manager.
- Review open purchase orders and expedite delivery as needed.
- Prepare items for return if needed, securing RTA number from supplier and shipping through appropriate freight vendor.
- Inspect and measures tools and equipment for defects and wear and reports damage or wear to the maintenance manager.
- Repair, service, and lubricates tools and equipment, using hand tools, spray gun, or pressurized spray can.
- Deliver tools or equipment to workers, manually or using hand truck.
- Mark and identify tools and equipment, using identification tag, stamp, or other marking tool.
- Communication with vendors/suppliers.
- Move supplies in powered industrial trucks (PIT) and/or other.
- Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.,
- Maintained supplier relationships to improve lead time, cost and quality.
- Requested pricing quotes from suppliers to determine best source of supply.
- Reviewed and approved vendor invoices.
- Added new vendors and products into system and keyed in special shipping codes when needed.
- Traced missing material and shipments through vendor and customer communications.
Inventory Cycle Counter /Auditor
Eastridge Workforce Solutions- Lucid Motors
Casa Grande, AZ
12.2020 - 07.2021
- Specifically in charge of maintaining and updating WASP from SAP change log data files for GA, PWT and BIW buildings.
- Monitor inventory integrity by performing daily cycle counts to maintain established accuracy goals.
- Review inventory transactions to resolve inventory discrepancies.
- Use root cause analysis techniques to resolve discrepancies by working closely with manufacturing departments.
- Perform inventory adjustments in SAP to correct discrepancies.
- Report inventory shortage adjustments to Supervisor to avoid stock-outs, and no-stocks.
- Maintain records for inventory accuracy trends, inventory reconciliations, fiscal year-end inventory audit.
- Perform random receipt audits and advises Purchasing/Supply Chain of discrepancies.
Quality Control Clerk
Wal-mart Distribution Center
Casa Grande, AZ
11.2005 - 03.2021
- Physically and visually inspect quality, freshness, and food safety of inbound on hand perishable commodities. grocery products.
- Inspects inbound fresh produce & floral, poultry and meat for adherence to Walmart specifications.
- Inspect Seafood Hazard Analysis Critical Control Points (HACCP) plan.
- Provide cold chain compliance within the distribution center to ensure products are kept at proper temperature.
- Provides communication on fresh product quality to the merchant group and other relevant stakeholders to improve the quality of perishable products.
- Interfaces with the vendor community regarding quality of products being received into Walmart Distribution.
- Communicate daily with suppliers, buyers, stores and replenishment regarding quality issues and rejection of product.
- Decision making to remove on hand product from inventory due to quality concerns ensuring the highest quality product is delivered to stores and customers.
- Key data entry assignments and 10 key assignments by touch.
- Cross-trained and provide back-up for management when needed.
- Serve as the department's only bilingual Spanish/ English customer service representative.
- Keep abreast of rapidly evolving technology, systems and applications like MS Outlook, Excel, Remedy User.
- Calibration of Scales and Refractometer.
- Perform PSI’s and Brix to measure fruit maturity and sugar levels.
- Train New associates.
- Daily Audits
- Store Audits
- Trainer
Professional Interpreter
CyraCom
Phoenix, AZ
01.2020 - 05.2020
- Used working languages and interpersonal skills to provide accurate meaning-for-meaning interpretation between English-speaking clients and their limited-English-speaking patients or customers.
- Interpret for several industries such as 9-1-1, healthcare, finance, insurance, Travel & Lodging, Utilities and other companies.
- Translate Declarations and a variety of documents.
Entry Level Call Center Pharmacy Tech
Walgreens
Chandler, AZ
09.2019 - 11.2019
- Training on pharmacy technician certification modules and courses.
- Training on data entry pharmacy technician certification modules and courses.
- Handling inbound calls from many Balance Rewards cardholders, keeping exceptional customer service as a constant goal.
- Help customers resolve inquiries on Balance Rewards, BR Points, Coupons, Merging and Linking Accounts or any opportunities presented.
- Maintain up-to-date computerized customer information.
Bilingual Customer Service Rep
Synchrony Financial
Phoenix, AZ
10.2014 - 05.2015
- Work from home handling inbound calls from many cardholders, keeping exceptional customer service as a constant goal.
- Help customers resolve inquiries, credit card applications, payments, fraud, authorize sales or any opportunities presented.
- Maintain up-to-date computerized customer information.
- Maintain up-to-date computerized customer information, resolved inquiries, authorized sales.
- Educated customers on product and service offerings.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Quality Control Lab Technician
Leprino Foods
Roswell, NM
09.2001 - 11.2005
- Performed analytical testing of in process and finished products, applied all applicable testing in a manner to ensure the quality of all incoming and final product.
- Routine line checks to give accurate representation of the environment product is being produced, quality and public safety issues were all addressed during check, metal detector and magnet checks.
- Kept quality upon proper packaging, storage conditions as well as quality of product, monitored any discrepancies and intervened to avoid any occurrences. Completed quality alerts if integrity was suspect or compromised. Identified case coding and labeling.
- Worked withe the Foss food Scan.
- Real time inventory control in AS400 throughout the days production using 10 Key by touch Accurately.
- Performed counter checks to precisely calculate hourly and accumulative differences.
- Filed and kept track of all input and add back log records.
- Familiar with GMP's and SOP's to routinely review sanitary practices in all departments and correct deficiencies. Responsible for Calibrated meters, thermometers, taking temperatures and checking scale weights and calibrating scales. took weights, measurements and samples of product.
- Trainer.
Education
Associate of Arts - Business Administration
ENMU-Roswell
Accomplishments
Named “Western Region QC Associate of the Fourth Quarter” in 2008 for my Dedication, Dependability, Integrity, Team Player and Leadership.
My department was Named "Quality Control Team of the Year for Western Region" in 2010 for our Dedication, Highest Integrity, Positive Attitude, Respected, Strong Work Ethic and our High Standards.
Skills
- Excellent administrative abilities
- Quality assurance
- Inspection protocols
- Sampling procedures
- Visual inspections
- Database Management
- Product tests
- Attention to Detail
- MS Office
- Interpersonal Communication
- Decision-Making
- Critical Thinking
- Equipment calibration
- Corrective actions
- Materials inspections
- Clerical Support
- Organization and Time Management
- Multitasking Abilities
- Testing procedures
- Quality focus
- Audit inspections
- Process inspections
- Purchasing procedures
Timeline
Administrative Assistant / Inventory Tool Clerk
Cardinal Glass Industries
07.2021 - Current
Inventory Cycle Counter /Auditor
Eastridge Workforce Solutions- Lucid Motors
12.2020 - 07.2021
Professional Interpreter
CyraCom
01.2020 - 05.2020
Entry Level Call Center Pharmacy Tech
Walgreens
09.2019 - 11.2019
Bilingual Customer Service Rep
Synchrony Financial
10.2014 - 05.2015
Quality Control Clerk
Wal-mart Distribution Center
11.2005 - 03.2021
Quality Control Lab Technician
Leprino Foods
09.2001 - 11.2005
Associate of Arts - Business Administration
ENMU-Roswell
Similar Profiles
Caleb SpearsCaleb Spears
Inspector at Cardinal Glass IndustriesInspector at Cardinal Glass Industries
Ian MorrisonIan Morrison
Production Technician at Cardinal Glass IndustriesProduction Technician at Cardinal Glass Industries
Clint BrandtClint Brandt
Plant Superintendent at Cardinal Glass IndustriesPlant Superintendent at Cardinal Glass Industries
Lina-Myree ThompsonLina-Myree Thompson
Training and Development Manager at Cardinal Glass Industries, Inc.Training and Development Manager at Cardinal Glass Industries, Inc.
Nicole EllisNicole Ellis
Full Charge Bookkeeper at Point Contracting LLC, AC Crane, H&R BuildersFull Charge Bookkeeper at Point Contracting LLC, AC Crane, H&R Builders