Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Espada

Dallas

Summary

Highly experienced customer service professional seeking to obtain a position that

will allow me to utilize my experience and grow within the company. I am willing to go above and beyond for any work i am required to do. I will ensure the safety of all customers.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Store Manager

Robel K
07.2021 - Current
  • Established a welcoming atmosphere to encourage repeat business.
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Resolved customer complaints for improved store reputation and loyalty.

Call Center Representative

Tenet Call Center
02.2023 - 01.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Successfully resolved complicated issues on escalated calls, maintaining a high level of client contentment.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Warehouse Packer

Fed Ex Ground
04.2023 - 11.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Cashier

Tom Thumb Food Stores
08.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store opening and closing
  • Friendly and positive
  • Open to learning new things
  • Will ensure the safety of customers
  • Easy learner
  • Reliable transportation
  • Problem assessment and Resolution

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Packer

Fed Ex Ground
04.2023 - 11.2023

Call Center Representative

Tenet Call Center
02.2023 - 01.2025

Cashier

Tom Thumb Food Stores
08.2021 - 12.2022

Store Manager

Robel K
07.2021 - Current

GED

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Diana Espada